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Newbie
petem
Posts: 1
Registered: ‎04-29-2011

NIS 2011 on new computer

Is it possible to register my copy of NIS 2011 on a new computer, using a product key originally activated on another computer? I had to replace my old comp, and I still have a few months left until my activation expires. When I tried to do this I received the error message "unable to activate. you have exceeded the number of allowable installations"

delphinium
Posts: 9,680
Kudos: 2,856
Solutions: 283
Registered: ‎11-21-2008

Re: NIS 2011 on new computer

Please contact Customer Service Chat and explain the situation.  They will be able to assist you with the activation.

 

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Contributor
TheRyanable
Posts: 64
Registered: ‎05-04-2011

Re: NIS 2011 on new computer

You can uninstall NIS 2011 from your old computer, then install it on the new one and enter the serial number. As long as the serial isn't in use by two machines, you should be fine. I had to do the same thing a few months back.

huwyngr
Posts: 19,149
Topics: 911
Kudos: 2,360
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Registered: ‎04-13-2008

Re: NIS 2011 on new computer

Combining what both have said but adding that even if you don't still have access to the old computer you can get Customer Support to liberate your activation for use on the new PC. Users recommend OnLine CHAT as quick and painless ....



Hugh
floplot
Posts: 9,952
Topics: 200
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Registered: ‎04-11-2009

Re: NIS 2011 on new computer

Hello petem

 

Before you attempt to install NIS 2011 on your new computer, please make sure that it doesn't have another preinstalled security program in it. If it does, you will have to remove it first using the control panel method and reboot and then use the removal tool from the other company and reboot again. Thanks.

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