Norton Internet Security / Norton AntiVirus

[iarhill]

I have used NIS for a few years without a problem. Today I checked for  a new version and did an upgrade to 2012. It installed but shortly afterwards I started getting BSODS. Despite repeated reboots and using safe mode it kept happening. I rolled back using system restore to find NIS 2011 was no longer present. I reinserted the disk and tried to reinstall it. It got updates and then asked to restart. After restart nothing was working properly. I got partway and onto the desktop but lots was not loading. It also took out Office and a few other applications. Luckily I used Acronis and restored the last backup and i am back with NIS 2011. I am now wondering if NIS 2012 is going to be impossible to put in.My network adapter is a Realtek not atheros and as 2012 has been out for a bit it looks like I might have to head for Kaspersky. i am running WIn 7 Pro 64 bit SP1 with a fresh install at the beginning Sept and totally up to date.  (I have had this system for some time with 2011 but formatted to clear out old stuff and get it back to new)

[delphinium Norton Fighter]

Unfortunately, since you reloaded an image and NIS2011, there is no data to troubleshoot.  Windows error information, BSOD error information, or even Bluescreenview might have identified the problem.

Usually it is a hardware issue of some sort, either video, audio or network.  You could make sure that all driver updates are found and loaded, before stripping off 2011 and doing a clean installation of 2012.  Any other security software is likely to cause problems as is Acronis.  You may need to uninstall Acronis, install NIS, and then reinstall Acronis.

Let us know if you want to try it again.

[huwyngr Norton Fighter]

delphinium  ...

Is there a misunderstanding where you refer to uninstalling and reinstalling Acronis ....I use Acronis (True Image) to image and restore systems and I've never had an interaction with NIS .... in either direction.

[huwyngr Norton Fighter]

You certainly can go back to NIS 2011 if you want to for a while if you think that NIS 2012 is triggering your BSODs although I've not had those.

One area I would look at is to check for updates to your video/graphics drivers since these are a very common cause of BSODs in my experience elsewhere.

I would try to look for updates on the website of the manufacturer of your computer rather than through Windows Update, expecially if it is not a desktop but a laptop where many drivers are customized for a specific model.

If you care to give some information about your PC -- make and model ID -- I spend a lot of time looking up support information for computers of all kinds ....

Which version of Axcronis TI are you using? I had to go to 2010 to get support for Windows 7 and some people I know who have gone beyond that don't like it .... There was a build update for it not long ago on the Acronis website .....

[delphinium Norton Fighter]

I have seen some issues with Acronis on the forum from time to time.  It may only be a systemic occurrence, but considering there is a conflict in the system, I thought it worth mentioning as we don't know if the BSOD's were memory related or access related or hardware related.

[huwyngr Norton Fighter]

Thanks for amplifying ... I must have missed them since I keep an eye open for Acronis "situations" ....

[iarhill]

Sorry if I was not clear. I have Acronis 2012 and used that to restore my last backup. Everything is up to date on this pc as I recently formatted and reinstalled Windows and updated all drivers for the various bits and pieces. BIOS ditto. The BSOD said Bad_header_pool. I have had no issues with NIS 2011 or even 2010 so perhaps you can explain why there should be issues with 201?. At this time I do not want to try again since BSODing is a pretty nasty experience. Others have reported this issue - I gather there is a problem with one particular Norton file. It is a shame since I have been very happy with NIS since Symantic got its act together and sorted out resource issues etc

[huwyngr Norton Fighter]

iarhill,

On the BSOD do you get any reference to memory manaagement as well?

Here's one MS suggestion:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/blue-screens-badheaderpool-mem... 

Here's another which also refers to an AOL file replacement -- are you using AOL? (I do support on the Compuserve Forums <g>)

And it also goes through using the System FIle CHecker (SFC) which both threads suggest and what the results look like.

I see that the second was asked if using Norton and the answer was No -- MSE so it's not necessarily Norton connected.

Just a few thoughts.

[iarhill]

Does anyone with any sense use AOL??????  I will follow the link later - thanks!

[huwyngr Norton Fighter]

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iarhill wrote:

Does anyone with any sense use AOL??????  I will follow the link later - thanks!

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No .... but lots of sensible people continue to use Compuaerve via their own ISP ....