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brkkab123
Posts: 136
Registered: ‎01-21-2012

NIS 2012 19.7.0.9 keeps crasing

Norton Internet Security 2012 19.7.0.9 keeps crashing numerous times, even after numerous restarts in Windows 7 Professional SP1 x64. I purchased CyberLink PowerDVD 12 Ultra and NIS isn't giving it access to the internet to check for any updates. Everytime I've tried to get into the Smart Firewall's  Settings to give it access NIS completely stops working and Windows shuts it down completely. I restart my pc again and the problem persists. I'm in Windows 8 Consumer Preview x64 as I post this and I have NIS doing a full scan now as I post this. 

Contributor
brkkab123
Posts: 136
Registered: ‎01-21-2012

Re: NIS 2012 19.7.0.9 keeps crasing

Full scan of all hard drives came up clean in Windows 8 with NIS. Obvious NIS issue.

MehulBhai
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Registered: ‎08-21-2009

Re: NIS 2012 19.7.0.9 keeps crasing

It's a known Bug for many months now. And Sysmantec is on to it and are trying to resolve it.

Contributor
brkkab123
Posts: 136
Registered: ‎01-21-2012

Re: NIS 2012 19.7.0.9 keeps crasing

Thw Live Chat option on their support site also disappeared. I tried it last night before posting here.

peterweb
Posts: 8,733
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Registered: ‎04-17-2008

Re: NIS 2012 19.7.0.9 keeps crasing

Were you able to access the Live Chat? What did they find?

 

If you are looking for the live chat link, you can find them here.

 


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MehulBhai
Posts: 267
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Registered: ‎08-21-2009

Re: NIS 2012 19.7.0.9 keeps crasing

Nothing happens in Chat. This is a bug in the main software, that they are trying to solve. After Re-installing with removal and reinstall tool and even re-install after using removal tool, the problem goes in both the cases but will reoccur after some days. The issue is still pending. I use N360 and this happens in it too.

Contributor
brkkab123
Posts: 136
Registered: ‎01-21-2012

Re: NIS 2012 19.7.0.9 keeps crasing

Just spent about 1 hr. 45 mins. with Live Chat. She did a uninstall- reinstall and I was just able to configure PowerDVD 12 Ultra in the smart firewall, so it can look for updates. I'll test it out in a few. Just want to make sure that's covered before my blu-ray burner arrives later today. Probably won't put it in until tomorrow. Got Patch Tuesday and numerous The Elder Scrolls V: Skyrim updates to get today, as that's also arriving today with the burner. 

Contributor
brkkab123
Posts: 136
Registered: ‎01-21-2012

Re: NIS 2012 19.7.0.9 keeps crasing

Time will tell on it persting now. I won't have a chance to find out until next month as the only settings I'll need to change for Skyrim are antivirus based. NIS's firewall should detect it as it's either using Steam or Games For Windows Live based for firewall stuff.

peterweb
Posts: 8,733
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Registered: ‎04-17-2008

Re: NIS 2012 19.7.0.9 keeps crasing


MehulBhai wrote:

Nothing happens in Chat. This is a bug in the main software, that they are trying to solve. After Re-installing with removal and reinstall tool and even re-install after using removal tool, the problem goes in both the cases but will reoccur after some days. The issue is still pending. I use N360 and this happens in it too.



Are you referring to the Symantec Framework errors? These errors seem to occur when manually creating firewall rules, and it seems to happen after a large number of additions. The OP was only trying to edit an existing rule.

 

The two may be related, but I would think there would be more posts about problems with just editing the rules.


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Contributor
brkkab123
Posts: 136
Registered: ‎01-21-2012

Re: NIS 2012 19.7.0.9 keeps crasing

Hopefully we won't have to wait long for a fix.