02-24-2012 09:55 PM
Which version was on the machine before the update?
Earlier you mentioned "There was no other antivirus installed and the NIS was up to date". I was under the impression you had NIS 2011 previous to this.
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
02-24-2012 10:06 PM
Im really not sure it only said Norton Internet Security I bought it at Office Depot somewhere between 2008 and 2010 .
I am trying to find it to see if I can reinstall it. If I find it I will let you know.
02-25-2012 01:29 AM
Have you tried running Vista's 'Windows Network Diagnostic' tool while NIS 2012 is installed?
To run this tool:
This will run the 'Windows Network Diagnostics' tool. Please advise if this tool detects any problems. For example, if NIS 2012's 'Block All Network Traffic' option was enabled, you would see the following message when you ran this tool:
'A required network component is not working properly on this computer. An installed Layered Service Provider (LSP) is malfunctioning'
Windows will offer to remove the malfunctioning network component with a warning that doing so may cause the application that installed it to cease working properly.
Please don't proceed with any changes that this tool suggests for now. At this stage, simply run the Windows Network Diagnostic tool and advise the results.
02-25-2012 05:12 AM - edited 02-25-2012 05:14 AM
Yes it says it found an error that can not be repaired and to contact my isp but when I uninstall NIS or boot in safe mode with networking the error goes away.
Just to be clear, please confirm that NIS 2012 is the only Norton product that you currently have installed.
If so, then again, uninstall NIS 2012, reboot, run the Norton Removal Tool, and reboot.
Log in as an Administrator and proceed as follows:
Do you see any entries here that begin with:
If so, then please post the details (take no action for the moment). If you don't see any of these entries, then please post some screenshots of all the entries that currently appear in this section.
02-26-2012 07:11 AM
Please goto C: -> Windows -> Minidump -> Attach the recent log in your next post
That'll help us check what is causing the crash.
And please run System File Checker to check the System files integrity:
Open Command Prompt with Admin Rights and type sfc /scannow:
Start->Programs/AllPrograms->Accessories->Command Prompt->Right Click Run as Administrator->typr sfc /scannow