Norton Internet Security / Norton AntiVirus

[Phil_D Norton Fighter]

Which version was on the machine before the update?

Earlier you mentioned "There was no other antivirus installed and the NIS was up to date".  I was under the impression you had NIS 2011 previous to this.

[linkstohouston]

Im really not sure it only said Norton Internet Security I bought it at Office Depot somewhere between 2008 and 2010 .

I am trying to find it to see if I can reinstall it. If I find it I will let you know.

[linkstohouston]

Thanks but  I have already tried that about 25 times and it does not work.

[linkstohouston]

I found the license key and it was Norton Internet Security purchased in Febuary 2009 so what ever version that was.

[elsewhere]

Have you tried running Vista's 'Windows Network Diagnostic' tool while NIS 2012 is installed? 

To run this tool:

1. Open Control Panel.
2. Under 'Network and Internet', select 'View network status and tasks'.
3. In the left hand pane, click 'Diagnose and repair'.

This will run the 'Windows Network Diagnostics' tool. Please advise if this tool detects any problems. For example, if NIS 2012's 'Block All Network Traffic' option was enabled, you would see the following message when you ran this tool:

'A required network component is not working properly on this computer. An installed Layered Service Provider (LSP) is malfunctioning'

Windows will offer to remove the malfunctioning network component with a warning that doing so may cause the application that installed it to cease working properly.

Please don't proceed with any changes that this tool suggests for now. At this stage, simply run the Windows Network Diagnostic tool and advise the results.

Thanks

[linkstohouston]

Yes it says it found an error that can not be repaired and to contact my isp but when I uninstall NIS or boot in safe mode with networking the error goes away.

[elsewhere]

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linkstohouston wrote:

Yes it says it found an error that can not be repaired and to contact my isp but when I uninstall NIS or boot in safe mode with networking the error goes away.

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OK, thanks.

Just to be clear, please confirm that NIS 2012 is the only Norton product that you currently have installed.

If so, then again, uninstall NIS 2012, reboot, run the Norton Removal Tool, and reboot.

Log in as an Administrator and proceed as follows:

1. Click Start > Device Manager.
2. Click on the 'View' menu and select 'Show hidden devices'.
3. Click the plus sign (+) next to 'Non-Plug and Play Drivers' to expand the device list.

Do you see any entries here that begin with:

• NAV
• Norton Internet Security
• Symantec

If so, then please post the details (take no action for the moment). If you don't see any of these entries, then please post some screenshots of all the entries that currently appear in this section.

[linkstohouston]

Yes NIS 2012 is the only norton product installed

[linkstohouston]

What Now ?

[SUBASH_PRABU Symantec Employee]

Hi

   Please goto C: -> Windows -> Minidump -> Attach the recent log in your next post

   That'll help us check what is causing the crash.

   And please run System File Checker to check the System files integrity:

   Open Command Prompt with Admin Rights and type sfc /scannow:

Start->Programs/AllPrograms->Accessories->Command Prompt->Right Click Run as Administrator->typr sfc /scannow