Norton Internet Security / Norton AntiVirus

[ziaul]

Hi JonBartels,

One more thing I forgot to ask you, that the new key which you purchased for netbook edition, is it working or not with 2012?

Thanks,

Ziaul

[huwyngr Norton Fighter]

Jon,

Since as you say if you had known you would have to use the standard NIS on the netbook you could have avoided buying a 3PC Netbook edition when you had activation available on your standard why don't you contact Norton CUstomer Support OnLine via the CHAT route and arrange for a refund on your purchase.

You have 60 days to do this is my understanding and if you renewed online with Norton they shold have no problem crediting back to your credit card. If you bought from a third party and "renewed" by using a new KEY you can still get a refund from Norton within the 60 days.

Or they may offer to add the subscription time to your existing NIS subscription (and you might even get a bit more? <g>)

Then you can use your outstanding activation on the NIS you have to activate on the netbook.

I'm sure that the OnLine CHAT people will sort this out for you.

 To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.

You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

What size screen does your netbook have and what is the resolution of it -- then you can be reassured about the "fit"

Please let us know how you get on .... 

[JonBartels]

Ziaul, you bring up a good point.

I did not buy a new key - I renewed my subscription for another year on the 2011 Netbook Edition.

I do not dare download and install the NIS 2012 "regular" edition on the netbook since I have a strong hunch once it overwrites NIS 2011 with the 2012 install it will tell me my Product Key is invalid.

I need someone at Symantec to straighten this out - waiting in a chat queue for 25 minutes is not the best way to spend an evening.

Your thoughts?  thanks, Jon

[JonBartels]

if NIS 2012 will work OK on the Lenovo netbook (is it a memory hog?) my preference would NOT be a refund -

an elegant alternative would be to extend my subscription on my other NIS Product Key for what is left on the Netbook Edition software (over a year) AND Symantec should take the three valid activations which were on the Netbook Edition prod key and add them to the other product key

[Tim_Lopez Administrator]

Hi JonBartels,

The 2012 product should activate with your Netbook Edition Product Key as long as it's the same product (Norton Internet Security). Check the Norton Update Center and it will give you the appropriate builds - http://updatecenter.norton.com

[ziaul]

Jon even I had to wait for more than 25mins, I guess this is happening because 2012 has just been launched and everybody wants the latest and greatest software to protect them. Usually, it doesn't take more than 2mins to get in touch with support. One more thing, support doesn't have a clue what is going on. In my case, they told me after the key didn't work with the standard edition, that I have to wait for the netbook edition.

Please tell me how it goes for you, they are bunch of good folks and they will come out with some kind of resolution in your  case. Also, Tim is looking into this matter, so no worries. I would advise you to install it and check if it is working, if not revert back to 2011. It hardly takes more than 10-15mins.

Tim when I check for the latest version by clicking on support--------------> version check. It shows me that I am using the latest version of NIS and doesn't give me the upgrade option. Even after manually updating from update centre, the keys don't work.

Thanks,

Ziaul

[JonBartels]

Ziaul, you said "...if not, revert back to 2011".

This will decrement my number of remaining installs.

I'm not going to play around.

Not well-thought-out at all to no longer support the Netbook Edition. Consequences.

[huwyngr Norton Fighter]

---

JonBartels wrote:

Ziaul, you said "...if not, revert back to 2011".

This will decrement my number of remaining installs.

I'm not going to play around.

Not well-thought-out at all to no longer support the Netbook Edition. Consequences.

---

Jon -- only temporarily, if at all.

Firstly when you reinstall Norton often recognizes it is the same computer (just like WIndows does on a reainstall) and does not increment the activations (or in the case of Windows deny it).

Secondly, even if it does increment "on paper"  a quick contaact with the Norton OnLine Support via CHAT as I indicated before in my message will have them reset the counter -- all the user feedback we get tells us they are quick painless and friendly ......

As for the decision to not support the Netbook version, dropping something is never welcomed by everyone and the Netbook edition brought a high level of complaints here. Ther's an easy workaround for not having an optical drive -- download the file -- and the other original reason, the tiny screens on the first netbooks, is a thing of the past now that 10 - 11 in netbooks are so common.

Why don't you take the easy way out and get your money back, or a subscription extension, on the Netbook renewal you paid for and use the existing spare activation you have available on your pre-existing standard edition .......

[JonBartels]

hi Tim,

"...as long as it's the same product (Norton Internet Security)"

that's the catch

is NIS the same product as NIS Netbook Edition? (for Prod Key interchangeability/cross-honoring purposes?)

this problem is what led me to purchase a separate Netbook Edition subscription a few years ago

thanks for your help on this

Jon

[Tim_Lopez Administrator]

Hello JonBartels,

If you had Norton Internet Security 2011 Netbook edition, then you can install Norton Internet Security 2012 - this is what I meant by the same product. Sorry for the confusion.

The issues with the keys should be resolved now.