Norton Internet Security / Norton AntiVirus

[ziaul]

Hi,

I have more than 3 years left in NIS netbook edition license, now is there a netbook edition for 2012? If so, where can I download it from, because when I try to manually download it from the update centre, it gives me the option to download the normal or standard edition and not the netbook edition.

My keys for netbook edition do not work with this standard edition. Now, is norton planning to release a netbook edition for 2012, if so, then when can we expect it? I know I am very well protected with this edition, but I would like to install the newest edition as soon as possible. The new version is much more lighter compared to 2011. I hope you understand.

Thanks,

Ziaul

[Yaso_Kuuhl Norton Fighter]

Hi Ziaul,

There is no netbook edition included in the 2012 product release, so if you try to upgrade your netbook edition to the 2012 version and are taken to the standard NIS version, then that is not a mistake. NIS 2011 Netbook edition users can switch to the standard NIS 2012 version, however. It should work perfectly fine on your netbook, and in this particular case, because of the discontinuation of the netbook edition, your netbook product key should also work fine with the standard version - can you please confirm if this is not the case, that way the issue can be looked into?

[ziaul]

Hi Yaso_Kuuhl,

I have tried that, but it's not working. I keep on getting the same message " The product key is not valid for this product". When I revert back to 2011 it works.

Now, I contacted support also in regards to this matter and they took remote access of my netbook. First they tried to install it and after it didn't work, they told me I have to wait for the netbook edition. I showed them the information, that is given in the update centre, that the new version is good for netbooks also, but the support representative told me, both are different version.

What do I do now? Please advise.

Thanks,

Ziaul

[Yaso_Kuuhl Norton Fighter]

Thanks for the detailed information, Ziaul, I think it will be very helpful; I'm going to have someone who knows more about this look into your issue and tell you how to proceed.

[ziaul]

Thank you Yaso_Kuuhl .

[Yaso_Kuuhl Norton Fighter]

You're welcome - I've notified the people who should have more insight into this issue, and I hope they'll get back to you soon.

[Tim_Lopez Administrator]

Hello ziaul,

I'll need to look in to this further. I've sent you a Private Message ( icon on the top right portion of the forums). Please check this when you get a chance.

[ziaul]

PM Sent

[JonBartels]

Tim,

I too have a separate subscription and product key for the netbook edition. And I renewed my netbook edition subscription for an additional year on August  8, 2011.

I should have been advised that within 30 days my software was to become extinct.

I would have used one of my avail installs from my "desktop" edition NIS and saved the renewal cost.

Another question: If the "desktop" NIS is installed on a netbook, do splash screens, dialog boxes, etc adjust for proper display on the netbook's screen size?

thank you,

  Jon

[ziaul]

Hi JonBartels,

Don't worry Tim is looking into it. As for the screen adjustment, if you are using 2012, it will adjust accordingly no problem. But if you are using 2011, I don't think, it will adjust accordingly.

Thanks,

Ziaul