Norton Internet Security / Norton AntiVirus

[malpaso]

Thanks.

[AllenM Norton Fighter]

Hi malpaso,

I heard back from Symantec and was informed that cookie detection is not currently supported for Chrome.

It may be added at some later time but there is no commitment of this.

My apologies, I was not aware of this until now.

So there is actually nothing wrong with your NIS installation.

Best wishes.

Allen

[malpaso]

Thanks for all your help. It still seems odd, though, that we're talking Chrome, not Opera or something. Still it is highly annoying that nobody from Symantec bothered to come on here or put this on their site as a known issue.

You guys are great, but Norton support leaves a lot to be desired. You guys should be cashing a Symnatec check.

So would this be considered resolved? Not sure "we don't cover it" is a real resolution.

[AllenM Norton Fighter]

Hi malpaso,

The Symantec folks on the forum here are actually very good. However this is primarily a user to user forum so they don't get involved in every thread. Many Symantec employees come here in addition to their primary job and in many, many cases do so on their own time.

The issue with Google Chrome cookie detection is not being considered a bug at this point, it is just not supported at the present time. Otherwise Google Chrome is supported. The Symantec employee who responded to me on this indicated there are complications in supporting cookie detection and removal because the cookies are not just simply files Norton can look for, but has to interact programmatically with the browser.

I also notice cookie detection was not called out for Chrome in the Norton 2012 Blog article.

http://community.norton.com/t5/Norton-Protection-Blog/What-s-New-in-Norton-Internet-Security-2012/ba...

My personal opinion honestly is that I don't think Norton really needs to support cookie detection and removal for a couple of reasons. 1) They are usually harmless and 2) the browser typically does a good enough job of it without Norton getting involved.

Best wishes.

Allen

[domino]

I have also found that Norton 2012 isn't removing tracking cookies. Previous versions used to remove these.  I am not using Chrome, mostly use Firefox, and tracking cookies are no longer being found and removed.  Is there a simple way to correct this?  Correction, can someone help with a super easy way to resolve this glitch in NIS 2012?  I am quite clueless when it comes to anything PC related.  Thanks in advance.

M

[noghere Keylogger Crusher]

I use FF 8.0 and IE8 and NIS 2012 19.2.0.10 manual, quick or full, scan finds and removes all the tracking cookies:

[SendOfJive Norton Fighter]

Hi domino,

In Firefox's privacy settings, do you have "Tell websites I do not want to be tracked" checked, and/or have you left "Accept third party cookies" unchecked?  Doing either will prevent many tracking cookies from being set in the first place.

[domino]

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SendOfJive wrote:

Hi domino,

In Firefox's privacy settings, do you have "Tell websites I do not want to be tracked" checked, and/or have you left "Accept third party cookies" unchecked?  Doing either will prevent many tracking cookies from being set in the first place.

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Hi SendOfJive, thanks for your input,

I have unchecked 3rd party cookies and hope this will stop some; can't find "Tell websites I do not want to be tracked".   In Firefox, is it under Tools and Options? 

Is there an option in Norton to ensure full system or quick scans both remove tracking cookies?  I have read on this forum that tracking cookies aren't 'evil'.  But I would like my recently installed NIS 2012 to give me the security I had with 2011.  Thanks for help with this.

[SendOfJive Norton Fighter]

Hi domino,

The Tracking preference is here:

The best way to control tracking cookies is to set the browser Privacy settings to block or remove them, which is explained very well in the following article:

http://www.ghacks.net/2011/03/09/configure-firefox-to-delete-all-cookies-on-exit-but-select-ones/

I also am a big fan of using the free SpywareBlaster program from Javacool Software, which will populate the cookies Exception lists in IE and Firefox with sites that are always to be blocked from setting cookies.