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Super Contributor
Betme
Posts: 74
Registered: ‎01-04-2009

Re: NIS 2012 Not Finding or Removing Tracking Cookies

[ Edited ]

I neglected to indicate I use IE 9, (very sorry) and did not think through the different storage functions of browsers (in this case Chrome) Maybe some technical Chrome users can shed some light.

 

P.S. -- Also a good test would be to see if your IE (assuming you have it on your system) when using some test sites and let it save it's cookies, then see if NIS catches those cookies. This would tell us if it is Chrome alone  

 

All the best -- Bill

Windows 7 pro SP1 64bit, NIS 2012 19.7.1.5, IE9
twixt
Posts: 309
Topics: 9
Kudos: 146
Blog Posts: 0
Ideas: 0
Solutions: 17
Registered: ‎09-26-2011

Re: NIS 2012 Not Finding or Removing Tracking Cookies


Betme wrote:

I neglected to indicate I use IE 9, (very sorry) and did not think through the different storage functions of browsers (in this case Chrome) Maybe some technical Chrome users can shed some light.

 

P.S. -- Also a good test would be to see if your IE (assuming you have it on your system) when using some test sites and let it save it's cookies, then see if NIS catches those cookies. This would tell us if it is Chrome alone  

 

All the best -- Bill


 

Hi, Betme.  If you are using IE9, have you enabled IE9's Tracking Protection?  Have you installed an Auto-Update to IE9's Tracking Protection List?

 

If so, that list will automatically block third-party-cookies.  These are the cookies that normally track users across websites and allow websites to build user demographic data - which is used to serve up targeted ads based on your browsing history when linking to affiliated websites.  These are the "tracking cookies" that both an Idle Quick Scan or an Idle Full System Scan would normally detect and offer to remove.

 

However, because these "tracking cookies" are being blocked dynamically by IE9 - they never build up in your Cookie Cache - so there is no "fodder" for the NIS Scans to find - and as a result, your Scans come back clean.

 

Using IE9 with a properly configured and auto-updated Tracking Protection List means that tracking cookies will be found by NIS Scans only if that advertiser is not yet in IE9's Tracking Protection List. (And even then, not for long.)

 

 

So, if IE9 is doing what it's supposed to do (adblock) - you should find that NIS Scans just don't have as much stuff to process.  This is normal and correct.

 

 

 

Regular Contributor
LinYu2
Posts: 187
Registered: ‎08-25-2009

Re: NIS 2012 Not Finding or Removing Tracking Cookies

 

I happen to believe that we should not be blaming NIS for these "no show" tracking cookies...

 

I use the Firefox browser and NIS (for many years) and W7-64 bit. I am now on NIS version 19.1.1.3 and Firefox 7.0.1

 

My experience is that NIS used to systematically pick up two or three tracking cookies, almost always the same ones, whenever any manual or auto scan was performed. In more recent times, even before upgrading to NIS 2012, I started noticing the absence of tracking cookies being caught on the vast majority of all scans. And Firefox had already started their recent upgrade frenzy, moving from version to version every other month or so...

 

From my observation, I am convinced that the absence of trackies being caught by NIS is likely to result from a better job at filtering them by my browser (I always had my settings to block third party cookies) much more likely than from NIS not being efficient at catching them. Matter of fact, NIS still catches some, sporadically (I can see 12 instances so far this year since January, 4 of them during the month of June, for whatever reason), and I understand this probably comes as a result of some lag between the browser's list updates. Should NIS have a problem catching trackies it most likely would never catch any at all, I believe.

 

Lin Yu

 

 

Super Contributor
Betme
Posts: 74
Registered: ‎01-04-2009

Re: NIS 2012 Not Finding or Removing Tracking Cookies

Twixt,

 

Thank you for posting, yes I am aware of the capabilities of IE9 and I was responding to the OP's issues with the Chrome browser.

 

You have posted some very useful info and to add to that, I have used NIS's tracking cookie finder to manually populate my sites list, effectively this will minimize the "finding" of tracking cookies during scans.

 

The issue of the post is tracking cookies present with Chrome, this may be a "tribute" to Chrome (depending on your view) I am sure the OP is concerned the cookies are "out there somewhere" maybe we will get the clarification the OP is looking for.

 

Thanks to all -- Bill

Windows 7 pro SP1 64bit, NIS 2012 19.7.1.5, IE9
Contributor
malpaso
Posts: 19
Registered: ‎11-01-2011

Re: NIS 2012 Not Finding or Removing Tracking Cookies

Like I had said before, NIS 2011 would always find tracking cookies whether on quick scan or a manual full scan. And it would do it for Firefox and Chrome usage. But ever since I switched over to NIS 2012 (a week ago) it has never found a tracking cookie no matter what type of scan I ran while using Chrome (my main browser). I tried Firefox again and cookies were found. Back to Chrome and none found. As for Chrome blocking them on the front end, I have the same settings that I had when NIS 2011 consistently found them. So it has to be something in the new NIS program that isn't playing well with Chrome.

Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009

Re: NIS 2012 Not Finding or Removing Tracking Cookies

I use NIS 2011 now, and had NI* 2010. Have always used an IE browser. Always had NIS tracking cooks sett to "ask me"
Tracking cookies found on manual quick scan.
Tracking cookies NEVER detected on idle quick scans
AllenM
Posts: 10,392
Topics: 227
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Solutions: 379
Registered: ‎12-14-2008

Re: NIS 2012 Not Finding or Removing Tracking Cookies

Hi Folks,

 

Cookies are a fact of life on most websites and most are harmless. If you want to block 3rd party cookies, you can go to Internet Options > Privacy > Advanced and block them.

 

The following post by SendOfJive gives a good explanation of this.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Tracking-Cookies-Norton-scans-identif...

 

Best wishes.

Allen

 

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Contributor
malpaso
Posts: 19
Registered: ‎11-01-2011

Re: NIS 2012 Not Finding or Removing Tracking Cookies

I know they are relatively harmless. The point was why isn't NIS 2012 finding them? If NIS 2011 did, shouldn't the latest version. And if not, shouldn't there be an explanantion? If the latest version isn't finding something simple like a tracking cookie it tends to make people wonder what else it isn't finding. That was the point. And a point that has yet to be answered.

 

Does anybody at Norton actually read the forum? Or is letting frustrated customers figure it out, if they can, for themselves their official customer support plan?

AllenM
Posts: 10,392
Topics: 227
Kudos: 2,164
Solutions: 379
Registered: ‎12-14-2008

Re: NIS 2012 Not Finding or Removing Tracking Cookies


malpaso wrote:

I know they are relatively harmless. The point was why isn't NIS 2012 finding them? If NIS 2011 did, shouldn't the latest version. And if not, shouldn't there be an explanantion? If the latest version isn't finding something simple like a tracking cookie it tends to make people wonder what else it isn't finding. That was the point. And a point that has yet to be answered.

 

Does anybody at Norton actually read the forum? Or is letting frustrated customers figure it out, if they can, for themselves their official customer support plan?


HI malpaso,

 

This is mainly a user to user forum but YES absolutely Symantec employees read and participate as needed in the forum discussions. Many of them do it on their own time in addition to their primary job. They do this because they care.

 

Do you have tracking cookies set to Remove, Ask Me or what? Have you performed a manual quick scan and if so what were the results?

 

I am sure this is working as designed but I will ask Symantec for an "official" answer in terms of whether (by design) Automatic Quick Scans are supposed to find tracking cookies as opposed to manual quick scans. I will update this thread when I hear back from them.

 

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Super Contributor
Betme
Posts: 74
Registered: ‎01-04-2009

Re: NIS 2012 Not Finding or Removing Tracking Cookies

malpaso,

 

I was hoping for you to get an answer suitable to your question sooner, there are a lot of good Norton employees on the forum (names are in red). If you are like me little things sometimes bug us the worst, and I am with you on wondering what may have changed in your system (I do mean what has "broken") for your piece of mind.

 

I have some ideas, could you check and see if you can "see" some cookies known to get flagged as tracking by NIS 2012, you have some examples from earlier post.

 

I have goggled how to do this in Chrome (hope this is correct), first hit the wrench icon and chose options

options.JPG 

Then select show cookies

cookies.JPG

 

Finally in the show cookies box confirm you have cookies stored NIS is known to remove

 

cookies.JPG

 

This should confirm there is an issue and may get a response from Norton, thank you for hanging in there -- Bill

Windows 7 pro SP1 64bit, NIS 2012 19.7.1.5, IE9