Norton Internet Security / Norton AntiVirus

[fonduekid]

Dear All,

I have a subscription for NIS (Product language - English).

I moved to Finland a year back. When I try to renew my NIS subscription now, I get redirected to the Finnish website for renewal.

Does this mean, I will have a "Finnish" language NIS after renewal? Or will the product (NIS 2012) continue to function in english?

I want to continue to have NIS 2012 in English.

Thanks a lot.

S

[dickevans Super RootKit Eradicator]

Hi,

Try here:

http://buy.norton.com/estore/mf/upgradeRenewal?rdid=1f4f9152-b6f4-4f0a-a595-8ae372db30be132718491048...

I think that will give yo the US store so you can get the English version.

[fonduekid]

Thanks but no, even the link you provided redirects to the finnish website :-(

[dickevans Super RootKit Eradicator]

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fonduekid wrote:

Thanks but no, even the link you provided redirects to the finnish website :-(

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I'll try a different way this time. Back shortly.

[fonduekid]

Alright, thanks... I'll be waiting. ;-)

Meanwhile, I was just on Norton online chat support and the guy told me that even if I renew the subscription in the finnish language website, the product will continue to function in English?

Can one of the experts here please confirm this?

PS., though I have no idea how to proceed with the order on the finnish site, because I don't speak Finnish.... May be I need to ask one of my finnish colleagues?!!

Anyway, please let me know if there is any way I can renew directly on an english language site and by myself.

But seriously, why would Norton/Symantec not have an International renewal page?

[SUBASH_PRABU Symantec Employee]

Hi

   Try changing the country at the top to United states. After purchasing the renewal the existing product will get renewed (days extended) or if you get a renewal code use it to renew the subscription. You will not have issues with the product usage.

[fonduekid]

Thanks for the info (which was what the online chat support person @ norton mentioned as the first suggestion)

But, the problem is, when I change the country to "US", and I proceed with the renewal / order and arrive at the "Billing" page, I have to enter my address - there, in the country pull down list, there is no "Finland" listed :-)

So.... you see?

[dickevans Super RootKit Eradicator]

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fonduekid wrote:

Alright, thanks... I'll be waiting. ;-)

Meanwhile, I was just on Norton online chat support and the guy told me that even if I renew the subscription in the finnish language website, the product will continue to function in English?

Can one of the experts here please confirm this?

PS., though I have no idea how to proceed with the order on the finnish site, because I don't speak Finnish.... May be I need to ask one of my finnish colleagues?!!

Have you looked at the top of the Norton page and changed countries?

I think that will give you a way to get to an English language page

Anyway, please let me know if there is any way I can renew directly on an english language site and by myself.

But seriously, why would Norton/Symantec not have an International renewal page?

Thinking about the different laws and taxes involved I don''t think I want to be the one tasked to create that page.

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Please see the comments added

[fonduekid]

Thanks again :)

For changing the language/country, I just mentioned the problem in my previous post, in response to prabhu's suggestion.. please take a look.

Ha! So its all about the taxes and higher cost of Norton products here in Europe, then? ;-)

PS., By the way, I'm off to bed now and will check back here in a few hours.. I really want to get this renewal thing done by tomorrow because my subscription is running out in a few days! Thanks in advance..

[SUBASH_PRABU Symantec Employee]

Hi

   You'd contacted our support you could've done the renewal through us itself...;)