05-11-2012 01:24 AM
I had a trail version of NIS 2012 running on my windows 7 home premium laptop. I have now loaded a licensed version of NIS2012 onto the same laptop.
The install of the licensed product uninstalled the trail version and then successfully loaded the license version which appears to be working okay. However I have noticed that windows device manager is now completely blank (its not showing any devices at all)
Can anybody help, thanks in advance.
05-11-2012 03:01 PM
Is this what you see:
If so I think Yank is referring to the [+]
which shoujld then give you our equivalent to:
If that's not the problem could you also tell us what version of Windows you are using ....
05-11-2012 03:38 PM
No Hugh - if ya got Win 7 like I do I am referring to an arrow - like so:
Sorry, I have forgotten everything I knew about XP - if that is what you are using!
05-11-2012 04:53 PM
I am using Windows 7 Home Premium 32 bit fully updated today .....
Sorry about that. Not that it matters in that both are icons for expand this and it's the same screen.
We will have to see what the OP sees and where.
I'll be booting into 64 bit shortly (and XP) to run the Windows Updates so I'll check.
05-22-2012 11:50 AM
I have exactly the same problem plus I have lost all my network connections.
NIS 2012 stopped running for some unknown reason, so I downloaded a fresh copy from the web site and installed it. After rebooting the PC NIS was working fine but all my network connections had vanished. In addition when I looked in the device manager the screen was completely blank.
I am running XP with SP3 for several years and have never had these problems before. I have tried all the Microsoft fixes to no avail.
This is definitely a problem caused by installing a fresh copy of NIS.
05-22-2012 01:10 PM
Click the start button. Depending on what version of Windows you are using, type: services.msc into the search or run bar.
Verify the service "Plug and Play" is running and set to automatic.
05-22-2012 01:13 PM
Finally solved the problem on my PC after three days.
The new installation of NIS 2012 must have changed the permissions in the registery. Once I reset these the device manager came back to life - and after rebooting I had all my network connections again.
The only thing I had to change was the final step (see below) to tick "Replace permission entries on all child objects with entries shown here that apply to child objects" and OK it.
Edit the registry permissions
1. click on Start, then Run, and type in REGEDT32. Click on the HKEY_LOCAL_MACHINEwindow or expand that hive and navigate to the following key:
Now right-click on Enum and choose Permissions. If the Group or user names list box is empty, then you know this is the problem! It should have two names in there, System and Everyone.
Click the Add button and type in Everyone and click OK. Check the Allow box next to Read for Everyone. Now click Add again and type in System. Check the Allow box next to Read and Full Control for System. It should look like this:
Both the check boxes under Allow should be selected when you highlight System. Also be sure to click on the Advanced button after adding both users and selecting Reset permission entries on all child objects with entries shown here that apply to child objects.
THIS LAST TICK WAS THE STEP I HAD TO DO.
Click OK and if a warning message comes up, just click OK. Close the Registry Editor and restart your computer. You should now be able to see everything in the Device Manager.
Good luck to everyone else with a similar problem.
05-22-2012 01:22 PM
Thanks for the suggestion - been there done that to no avail, and all the other microsoft fixes.
Finally solved the problem, see my previous post regarding registery permissions. Somehow NIS 2012 has changed these during the reinstallation which is very worrying.
I will watch these pages to see how seriously Symantec take this problem as I haven't been impressed with their poor Customer Focus over the last year or so. For example Identity Safe had been plauged with numerous compatibility issues causing users mega problems without any satisfactory fixes