Norton Internet Security / Norton AntiVirus

[sewing1243 Regular Contributor]

I've been dealing with Cisco/Pure Networks tech support for a little over a week and we don't seem to be getting anywhere so I thought I'd see if anyone here has any experience with the interaction of these two programs.

I installed the Network Magic program on my 3 PCs that reside on my home network (all running NIS 2012 ver 19.6.1.8, OS: Windows XP SP3) I had no problems with installation or set up on any machine. The only thing that refuses to work is the Computer Reports function does not work properly (and Cisco's support seems positive it's NIS blocking something, but they won't tell me what).

What I see happening on my end is the Network Magic program appears to set up the reports function normally, I receive a conformation e-mail from the Cisco server (except when I use and aol.com address ? ) and I can see all the data on my 3 PCs on the Cisco server by following the link in the program. The only thing I never receive is the reports e-mails.

Anyone have any ideas?

[SendOfJive Norton Fighter]

Hi sewing1243,

Do you use your email service provider's spam blocker, if they provide one?  If so, have you checked your webmail spam folder?

[dickevans Super RootKit Eradicator]

Peanut gallery here,

Do you have another email address you can use? I ran into a problem with getting Ghost reports until I told it to send the report from my work address to my home address..

[sewing1243 Regular Contributor]

Nothing is going to any spm folder that I have access to on my gmail account. The conformation e-mails apear there just like they're supposed to. The aol.com account never even "admits" to receiving the confirmation e-mails. Once again, like the gmail account, nothing is appearing in a spam folder that I have access to.

[sewing1243 Regular Contributor]

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dickevans wrote:

Peanut gallery here,

Do you have another email address you can use? I ran into a problem with getting Ghost reports until I told it to send the report from my work address to my home address..

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I have a couple more, but Cisco Tech support seemed to believe gmail should have worked (which would imply to me, though they never told me this out right, that they have experience with gmail accounts working.