Norton Internet Security / Norton AntiVirus

[TrantaLocked]

Check out the thread here: http://www.pchelpforum.com/win-7-vista-bsod/128363-windows-startup-dimming-blue-screen.html

After scanning for malware and cleaning up my system, the members at pchelpforum.com have come to the conclusion based on the dump files I provided that Norton is causing my computer to have blue screens, mostly during gaming but at other times just while online. Throughout the thread I posted many blue screen dump files if any one wants to check them out. You will need to register to download the files I posted, but the error is often "KERNEL_MODE_EXCEPTION_NOT_HANDLED_M" where SYMEVENT.SYS is the probable cause of the blue screen.

I have reinstalled Norton and still have seen a blue screen due to Norton since then. Madmonkey states in the most recent post of the thread that he has seen a lot of Symantec and Norton related problems recently. This means it isn't just me, but a product update for Norton 2012 caused widespread problems. 

My OS is Windows Vista Home Premium 32-bit SP2, my product is Norton Internet Security 2012. Hopefully Symantec can take a look at this.

[floplot Norton Fighter]

Hello TrantaLocked

Welcome to the Norton Community Forum

What security program did you use before NIS 2012 and how was it removed? What malware was found and how was it cleaned up? Did you have a rootkit? Are you sure that your computer is cleaned up?

I am an online gamer using NIS 2012 and have not had any blue screens.

[DaveH]

Windows startup dimming and blue screen 

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Ever since I installed the TX650 that Corsair sent me as a replacement/upgrade to the CX500 windows startup has been acting strange. At first every thing is bright, then the screen dims to a very low brightness, and this some times happens in Windows itself for the first few seconds, but after that the brightness is fine. Today while the dimming was occurring at startup I got a blue screen. Here are the files recorded:

Can you try putting the other power supply back in?

Dave 

[TrantaLocked]

I've used Norton since 2007, upgrading each year. 

The dimming problem was solved, it was due to my monitors settings. I cannot put the other power supply back in because I sent it to Corsair (it failed, so they upgraded me to a 600w). 

I followed the process scanning with OTL, Checking the Master Boot Record (MBR), scanning with Malwarebytes and scanning with ComboFix. Nothing was at first found but Avast did come up with

"File: C:\Windows\system32\jureg.exe **INFECTED** Win32:SMSSend-IG [Trj]"

[olegausa]

File jureg.exe is JAVA updater so make sure you have latest version which is currently version 6 update 31