Norton Internet Security / Norton AntiVirus

[kam29]

I have a (non-lenovo) Acer Aspire Timeline laptop, Windows 7.  NIS crashed in my user account (which is admin user) ith the 8504,104 error HOWEVER, NIS is running and regularly live updating when i log in and check via the other user account.  I can't manually re-launch NIS inside my account. and don't want to re-boot my computer at this time because I am logged in to an online mail account I can't find the password to right now.

why would this be occurring; is there some way to re-launch NIS inside my own user account?

[peterweb Worm Eliminator]

Welcome

You say you do not want to reboot because of the online email client. Have you not rebooted for a long time? Some Norton updates to require a reboot to take affect. If you have not rebooted, it could be restricting Norton's activities.

If Norton has crashed as you say, you will at least have to reboot, and check that you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

You will have to find a way to retrieve your password. Check the mail account's web site to find how to retrieve/reset your password.

[kam29]

But the odd thing is, Norton IS running and updating with live update definitions in the other User account!  I can tell when Live Update runs because the User account I am on (the Admin one, the other is one I set up for a family member but is rarely used) experiences that slowdown that always occurs during live update. So it's running on the machine but not visible as a process within this User account.

[peterweb Worm Eliminator]

Are you always leaving the computer on 24/7?

Even if the LiveUpdates are running, you still are required to reboot occasionally to have the updates take effect.

[huwyngr Norton Fighter]

---

kam29 wrote:

But the odd thing is, Norton IS running and updating with live update definitions in the other User account!  I can tell when Live Update runs because the User account I am on (the Admin one, the other is one I set up for a family member but is rarely used) experiences that slowdown that always occurs during live update. So it's running on the machine but not visible as a process within this User account.

---

I wonder if that account has become corrupted? How about creating another user account and seeing if Norton works OK in that. If that is the case I think there is a procedure for having it take over the characteristics of the corrupted account so you can delete that one.

Do you have a Guest account created? I've an idea that the absence of one can upset some aspects of Windows itself but I'm not to clear.

[kam29]

Thx to you both.  Still working on it.  I had the Guest account off, turned it on, and NIS runs fine in there.  Keep getting msg inside my own User account that Norton has applied a Fix and I need to reboot.  I guess I will eventually but I would still like to understand why this is happening.

[peterweb Worm Eliminator]

Some LiveUpdates make changes to the main NIS workiing files. These are obviously needed to run the program, and they load when Windows starts.

The only way to get these files working is to restart the computer. I hate to sound like a broken record, but you must reboot. If you still have the issues, we can look deeper, but this is necessary to at least rule out startup issues.

[kam29]

I gave up on trying to figure out WHY Norton was running fine and updating fine  inside the other User accounts. I just re-booted and now it runs in my User account as well.

[peterweb Worm Eliminator · Accepted solution]

Glad to hear things worked out.

I have been informed by a Symantec employee, that even if you just log out of an account, and logging back in it will reload all the new files from an update. It would still have lost your connection to your email client by doing this. It could be you logged in to the other User accounts after the updates were downloaded.

Still best to reboot every once in a while.

[kam29]

Thx again for the support and followups.