Norton Internet Security / Norton AntiVirus

[noghere Keylogger Crusher]

Facebook showcase scan via NIS 2013 main window option doesn't work. I get this warning (Norton Safe Web is under construction. Please, try later):

If I scan directly the showcase in my Facebook website, the scan works fine. Is it a NIS 2013 problem or a Facebook problem or only a my problem? It happens using my two computers (Win XP HE SP3 and Win 7 HP SP1 full updated).

[Tony_Weiss Administrator]

Hi noghere,

Just a few questions, so we can try to reproduce this one here. I'm guessing you are performing the following steps:

1) Launch NIS 20.1

2) Click Scan Now

3) click Scan Facebook Wall > Scan my Facebook Wall

What languages of NIS 20.1.1.2 and WinXP and Win7 are you using? I'm guessing all are Italian, but I want to be sure. Also, the browser launches, right? Which one, and what version? And what is the URL that you get directed to? Also, are you logged into Facebook at the time? I apologize for the questions, it's just to better understand where the problem might lie. Thanks.

[noghere Keylogger Crusher]

Yes, I performed the same steps (1,2,3) you guessed.

I use Italian language for NIS, XP and Win 7.

The browser launches

The default browser is IE9.

The URL that I get directed to is:

https://www.facebook.com/login.php?api_key=310877173418&skip_api_login=1&display=page&cancel_url=htt...

And after the login I get the warning Norton Safe is under construction. Please, try later

No, I'm not logged to Facebook at the time when I start the Facebook Wall scan.

Thanks Tony.

[noghere Keylogger Crusher]

Hi Tony,

One more information;

If I'm logged to Facebook at the time when I start the Facebook wall scan, all works fine. I get the Facebook warning only if I start the Facebook wall scan when I'm not looged to Facebook.  In this case I'm directed to the login Facebook URL and, after the login, I get the Facebook warning (Norton Safe is under construction. Please, try later).

Was you able to reproduce the issue?

[charie22]

Hi Noghere,

Have you tried using a different browser as a default to check if it's an issue with the browser or with the facebook wall scanning?

Just a thought, but might be of help.

[noghere Keylogger Crusher]

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charie22 wrote:

Hi Noghere,

Have you tried using a different browser as a default to check if it's an issue with the browser or with the facebook wall scanning?

Just a thought, but might be of help.

---

Same problem using FF 15.0.1, IE8 on Win XP HE SP3 and IE9 on WIN 7 HP SP1.

Have you the same issue?

[charie22]

Noghere: I encountered one before (not my own) and we just changed the default browser and it worked.

[noghere Keylogger Crusher]

Has anybody else this problem? Is it only a my problem?

[Tony_Weiss Administrator]

Hi noghere,

sorry for not replying sooner. Our team is looking into this problem. If anyone else is seeing it too, please see my above questions, and reply with that information as well. Every bit of info helps us. Thanks.

[yank Trojan Terminator]

Hi noghere,

I can run the Facebook scan as described above.  If I am logged into FB - the scan starts immediately. If I am not logged into FB, I get the log-in screen (of course with my log-in already filled in by ID Safe).  Once logged in, the scan runs as advertised.

Win 7 64 bit, IE 9, NIS 20.1.1.2