10-26-2012 03:37 PM - edited 10-26-2012 04:09 PM
I installed 2013 2 weeks ago , but today NIS needed a restart to apply new virus definitions , and when my system restarted i found on my desktop the NIS Download manager and Installation files , and then NIS tried to install itself again , even though my NIS 2013 is working fine . I Cancelled the reinstallment anyway .
Any ideas why this has happened ??
edit - I restarted my system again - then NIS decided to reactivate itself and now it seems ok . Anyone else encountered this ??
Windows 7 - 64 bit
Solved! Go to Solution.
10-28-2012 07:29 AM
a new patch was recently added to the live update servers, which needs a reboot to be installed.
The current version of your product should be now version 22.214.171.124.
You should check it on the Support -> About window.
Let us know the results.
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v126.96.36.199, Norton Utilities 16
10-28-2012 12:46 PM - edited 10-28-2012 12:47 PM
Yes - 188.8.131.52 .
But why did it NIS 2013 have to reactivate itself even though it was activated allready ??
10-28-2012 03:17 PM
It would bve wise to check your MyNortonAccount and see if that unexpected by you reactivation changed the number of activations used. It should not since the system often recognizes it is on the same hardware and why it is reinstalling but .... things happen.
If it has used up an activation the Norton OnLine Support Team will reset that quickly and painlessly if you contact them by the CHAT route as below that uses the computer keyboard and not the phone:
To contact customer support Click on this link https://www.norton.com/chat and work on from there.
Please let us know how you get on ....
10-30-2012 11:41 AM
Thanks for your help and concerns . I have checked like you advised , and i still have 1 remaining activation , as i have already used 2 on both of my laptops .