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Contributor
nyer2011
Posts: 43
Registered: ‎01-31-2011

NIS 2014 (21) Slow boot / Slow startup

Hi

 

I had NIS 2013 and upgraded to 2014.  HOWEVER the boot times have gone up by over 60 seconds!!!  That is crazy.

 

I tried boot options of aggressive and off.  Neither of them made a difference.

 

I uninstalled and re-installed.  Same problem.

 

Event viewer says that Symiron OR ccSet_NIS OR SMSSinit cause the slow down.

 

I have no other security application installed and nothing else starts.

 

What should I do?  Go back to 2013?????  As I wrote above; remove & reinstall didn't fix it.

yank
Posts: 9,834
Kudos: 2,145
Solutions: 501
Registered: ‎12-02-2009

Re: NIS 2014 (21) Slow boot / Slow startup

Operating System?
Contributor
nyer2011
Posts: 43
Registered: ‎01-31-2011

Re: NIS 2014 (21) Slow boot / Slow startup

Windows 7 64 bits

 

Didn't have this issue with 2011, 2012, 2013.  But I was more patient and didn't just install the first revision

yank
Posts: 9,834
Kudos: 2,145
Solutions: 501
Registered: ‎12-02-2009

Re: NIS 2014 (21) Slow boot / Slow startup

Tell us how you upgraded? Clean install or over the top? when you removed and reinstalled did you use the Norton remove and Reinstall Tool or did you remove it via Control Panel? Rn the Norton Removal Tool. Did you run LIveUpdate after install ?
Contributor
nyer2011
Posts: 43
Registered: ‎01-31-2011

Re: NIS 2014 (21) Slow boot / Slow startup

I uninstalled the 2013 release but kept the settings using control panel  (I did so I can keep my local Safe ID)

 

Then I installed and my settings were kept.

 

BUT; startup has become noticeably sloooooooooooooowwwwww

 

 

Check the screen shots pleaseSlow2..jpgSlow1.jpg

 

 

Contributor
nyer2011
Posts: 43
Registered: ‎01-31-2011

Re: NIS 2014 (21) Slow boot / Slow startup

And sometimes it takes another 60 seconds to get the screen below (You are connected to a shared network)

 

What is going on???  Frustrated

 

Only thing I did was just go from 2013 to 2014

 

slow3.jpg

F4E
Posts: 3,753
Registered: ‎05-23-2009

Re: NIS 2014 (21) Slow boot / Slow startup

[ Edited ]

Have you run any disk checks on your system ? Specifically chkdsk c: /r ? Note the gaps between letters. Or  sfc /scannow. Both of these checks, by using the Run command. These will find and hopefully fix, any OS file errors. If your system comes up clean and still runs slowly, the suggestion would be to use the Norton Remove and Reinstall Tool, which will give you a fresh and uncorrupted install. This is often the best solution, and is a fairly quick process.

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
Contributor
nyer2011
Posts: 43
Registered: ‎01-31-2011

Re: NIS 2014 (21) Slow boot / Slow startup

Hi

 

I would rather not do a complete removal as I want to keep my local ID safe (Thanks Symantec for removing this feature and NOT putting it back.  You need to listen to your customers more often)

 

I will try the disk check but event log on my computer doesn't indicate any disk issues.

F4E
Posts: 3,753
Registered: ‎05-23-2009

Re: NIS 2014 (21) Slow boot / Slow startup

If you use the Norton Remove and Reinstall Tool and opt to retain your settings, you will retain the Local Vault. :smileyhappy:

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
Super Phishing Phryer
Apostolos
Posts: 1,721
Registered: ‎01-06-2011

Re: NIS 2014 (21) Slow boot / Slow startup

Hi nyer2011,

 

From what I've noticed, the two processes listed in your Event Viewer screenshots, have a total degradation of 9 secs which is nothing.

You mentionned that your system became slower at boot for 60 secs.

There is something else that slows your system for 53 more seconds.

Take a closer look in Event Viewer events id from 101 to 110 and see what other processes are involved.

Also, if possible try to update or perform a clean install of your GPU drivers.

Let us know the results.

I have 2 W7 x64 systems and NIS 2014 is loading faster than NIS 2013.

 

Regards,