10-03-2013 08:24 PM
I have a license good for 1 year and 3 computers. I have installed NIS on 2 computers. But, on one of them. The pc died and I have ordered a new pc. My account says 1 install remaining for another pc. How do I get it back to 2 since my other pc is dead with NIS installed on it? It will never be used again. Or am I screwed and only have 1 install left?
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10-03-2013 09:21 PM
In this case, the best way to resolve this is to contact Customer Support via Live Chat at this link.
Just explain the situation to the support agent. They are very good at dealing with account, subscription and activation issues.
I would not anticipate any problems with getting your activations back in order.
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10-03-2013 10:02 PM
1. Logon to Norton Management (www.manage.norton.com) using your Norton account credentials.
2. Goto MyAccount->Products
3. Select your Product i.e. NIS
It will list up the two licenses which you have used. Besides each, there will be thrash icon. Delete the license of died PC (You can identify using PC name). Now you will have 2 license remaining.
Kindly let us know if you need more info.