09-08-2010 09:52 PM - edited 09-08-2010 09:58 PM
I do understand where you are coming from regarding the Norton removal tool but unfortunately sometimes this is necessary in order to resolve problems like this.
As a normal rule when you upgrade from year to year you do not need to use the removal tool but instead install over the top of your current version and it works fine most of the time. But when problems arise, sometimes unfortunately that is the only way to resolve them.
However, doing a downgrade is not recommended without the use of the removal tool. The software is designed around the fact that users move forward and not backwards. You may be able to downgrade to NIS 2010 and have everything work fine but it is risky so use of the removal tool is highly recommended if you want to do this.
When you first posted on the 7th you mentioned that you upgraded from NIS 2010 to 2011 but just to make sure, had you ever run the Beta version of 2011 at any point?
Even though I recognize that the removal tool is a "pain" particularly if you have multiple Norton/Symantec products I would highly encourage you to reconsider this decision.
Do you mind me asking which other Norton/Symantec products you have? Any subscription based product like NIS will have your product key in your Norton account. Others can be found in confirmation emails for online purchase, CD or accompanying documentation if a boxed version or even in Help > About depending on which software you have.
For the CPU usage meters, NIS 2011 does not have this on the main screen any more but there is something similar if you click on Performance from the main NIS window.
09-08-2010 11:44 PM
I did not use the beta version at all. I try not to use them due to the bugs usually found in them. Currently, the Symantec programs on my computer now are Norton Utilities 14.5, Norton Ghost 15.0, pcAnywhere 12.1, and Norton Power Eraser (installed but not used as of yet).
One thing I am going to do is run and "diagnose and repair" on my Microsoft Outlook 2007. Perhaps there is a problem with that? But on two computers?
Also, is it possible for NIS 2011 to differentiate between different types of email?
Again, thank you for your help.
09-09-2010 06:24 AM
Regarding Outlook having problems, anything is possible. This is also why I suggested before checking some of the configuration options in Outlook mentioned in the other thread I linked to earlier.
About NIS differentiating between different types of email, what exactly do you mean? NIS is limited to POP 3 and only works with the standard ports 25 & 110 at this time. However, this is no change from NIS 2010 so since you have said it worked on NIS 2010 this should not be part of your problem.