Not what you were looking for? Ask our experts!
Reply
Newbie
mgfans
Posts: 5
Registered: ‎06-12-2012

NIS Definitions will not update

[ Edited ]

The Web Protections Definitions will not update.  I keep re-running live update and they keep failing.  I have ALREADY CHECKED MY SYSTEM DATE/TIME AND IT IS CORRECT.  This has been working fine for montlhs, and now all of a sudden is not.  Am I looking at reinstalling again???

 

Dennis

dickevans
Posts: 12,321
Registered: ‎04-08-2008

Re: NIS Definitions will not update


mgfans wrote:

The Web Protections Definitions will not update.  I keep re-running live update and they keep failing.  I have ALREADY CHECKED MY SYSTEM DATE/TIME AND IT IS CORRECT.  This has been working fine for montlhs, and now all of a sudden is not.  Am I looking at reinstalling again???

 

Dennis


Welcome Dennis,

Reinstalling? Maybe! If you've had to do that before in the not too distant pass there may be something else causing the problem with your Norton product. What scans have you run? Do you have any other security software installed/running? When did the 'all of a sudden' happen? After a program update, after you installed a program, after . . . ?

There's a reason for the change, we just need to find it.

Looking forward to your response

Thanks


 

Dick
Win7x64 SP1 current NIS V21
peterweb
Posts: 8,713
Kudos: 1,350
Solutions: 335
Registered: ‎04-17-2008

Re: NIS Definitions will not update


mgfans wrote:

The Web Protections Definitions will not update.  I keep re-running live update and they keep failing.  I have ALREADY CHECKED MY SYSTEM DATE/TIME AND IT IS CORRECT.  This has been working fine for montlhs, and now all of a sudden is not.  Am I looking at reinstalling again???

 

Dennis


How long has this been going on? Sometimes it is just a problem with the update servers. Just keep trying. As long as it is not a problem with your system, it should work soon.


Things happen. Export/Backup your Identity Safe data.
Newbie
mgfans
Posts: 5
Registered: ‎06-12-2012

Re: NIS Definitions will not update

Went away for 10 days, when we came back, Norton said definitions were out of date.  Ran Live Update and the problem started.  Did not install any new programs (that I know of).  I have not run scans, but Norton continues to run the background idle time scans.

 

Dennis

peterweb
Posts: 8,713
Kudos: 1,350
Solutions: 335
Registered: ‎04-17-2008

Re: NIS Definitions will not update

[ Edited ]

Try clicking on Support - Get Support. This will run Autofix that will look for and try to fix anything wrong with your installation.

 

Run a full system scan in Safe Mode. Safe mode ensures that any malware does not hide behind running Windows processes.

 

Also it would  be a good idea to run a second scan using the FREE version of Malwarebytes. You can find that here.


Things happen. Export/Backup your Identity Safe data.
Newbie
mgfans
Posts: 5
Registered: ‎06-12-2012

Re: NIS Definitions will not update

Tried the Get Support and Norton says there is nothing wrong.  Ran the anti-malware with current definitions and nothing found.  Tried Live Update again and it STILL will not update the virus definitions.  Any other ideas?

dickevans
Posts: 12,321
Registered: ‎04-08-2008

Re: NIS Definitions will not update

maybe

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

Norton Remove and Reinstall Tool?

Dick
Win7x64 SP1 current NIS V21
SendOfJive
Posts: 10,749
Kudos: 4,791
Solutions: 776
Registered: ‎02-07-2009

Re: NIS Definitions will not update


mgfans wrote:

Tried Live Update again and it STILL will not update the virus definitions.  Any other ideas?


Virus definitions or Web Protection definitions?  They are two different things.  Double check the system time and date and make sure they are absolutely correct.

Newbie
mgfans
Posts: 5
Registered: ‎06-12-2012

Re: NIS Definitions will not update

Web protection definitions ONLY.  There are 2 of them.

Newbie
mgfans
Posts: 5
Registered: ‎06-12-2012

Re: NIS Definitions will not update

System clock is correct.