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peterweb
Posts: 4,644
Kudos: 528
Solutions: 180
Registered: ‎04-17-2008

Re: NIS Definitions will not update

This might seem obvious, but have you rebooted your computer lately?

Run LiveUpdate manually, rebooting as necessary, until no updates are available.

 

Did you try the suggestion of using the Norton Removal and Reinstall Tool?


Things happen. Export/Backup your Identity Safe data.
Newbie
ppsaura
Posts: 1
Registered: ‎07-09-2012

Re: NIS Definitions will not update

I am having the exact same problem, liveupdate fails to update "Norton 2012 Web Protection Definitions" and "Norton 2012 Web Protection Definitions (hub)".   Also checked system time, restarted, retried liveupdate, used Symantec Intelligent Updater, all multiple times without luck. 

 

¿Any other hint before reinstalling?

peterweb
Posts: 4,644
Kudos: 528
Solutions: 180
Registered: ‎04-17-2008

Re: NIS Definitions will not update


ppsaura wrote:

I am having the exact same problem, liveupdate fails to update "Norton 2012 Web Protection Definitions" and "Norton 2012 Web Protection Definitions (hub)".   Also checked system time, restarted, retried liveupdate, used Symantec Intelligent Updater, all multiple times without luck. 

 

¿Any other hint before reinstalling?


A reinstall should fix this. Use the link in Dick's post above to download the Norton Removal and Reinstall Tool. As the name implies it will uninstall your Norton product and reinstall the same product again.

 

If you use Identity Safe, be sure to back up/export your data before reinstalling.

Also be sure to manually run LiveUpdate a few times, rebooting as necessary, until no updates are available.


Things happen. Export/Backup your Identity Safe data.