10-08-2012 06:58 PM
Hi, I recently upgraded to NIS v 188.8.131.52. I immediately started getting messages that Auto Protect was processing threat
Suspicious.Cloud.7.EP. This happens quite often during any browsing session, and it is driving me insane. Is this really a false positive, and is there anything I can do to stop it?
I am using Firefox v 15.0.1 WinXP SP3
Thanks in advance
10-08-2012 07:55 PM
Try running a full system scan in Safe Mode. That way the scan can find malware that hides behind running Windows processes.
I would also suggest a second opinion scan using the FREE version of Malwarebytes, also in Safe Mode. You can find it here http://www.malwarebytes.org/products/malwarebytes_
10-09-2012 03:47 PM
OK I tried your suggestions. NIS did not find anything. Malwarebytes did find some spyware (PUP.Spyware.MarketScore) and also some other threat in System Volume Information I think. Restart and same problem. Here is the details for Suspicious.Cloud.7.EP:
Full Path: Not Available
On computers as of Not Available
Last Used 9/28/2012 at 4:02:22 AM
Startup Item No
Number of users in the Norton Community that have used this file: Unknown
This file release is currently not known.
This file risk is high.
Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.
No fix attempted
Avg. Resource Usage:UnknownAvg. CPU Usage:UnknownAvg. Memory Usage:Unknown
File Thumbprint - SHA:
File Thumbprint - MD5:
Seems to pop up on either Firefox or IE. Any other suggestions?
11-07-2012 12:20 PM
The threat name and the dll name are always the same. I really would like to resolve this issue.
It started right after I installed the lates version of NIS. If I cannot resolve it, is there at least a way
to stop seeing all the notifications. Can someone please help me?
11-08-2012 02:35 PM
I am having the exact same problem. Please let me know if you get this resolved. I would llke to also resolve it. Anyone out there that can help this would be awesome.