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Newbie
randy118
Posts: 3
Registered: ‎10-08-2012

NIS. Firefox, and Suspicious.Cloud.7.EP

Hi, I recently upgraded to NIS v 20.1.1.2. I immediately started getting messages that Auto Protect was processing threat

Suspicious.Cloud.7.EP. This happens quite often during any browsing session, and it is driving me insane. Is this really a false positive, and is there anything I can do to stop it?

I am using Firefox v 15.0.1 WinXP SP3

Thanks in advance

peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: NIS. Firefox, and Suspicious.Cloud.7.EP

Welcome randy118

 

Try running a full system scan in Safe Mode. That way the scan can find malware that hides behind running Windows processes.

 

I would also suggest a second opinion scan using the FREE version of Malwarebytes, also in Safe Mode. You can find it here http://www.malwarebytes.org/products/malwarebytes_free/


Things happen. Export/Backup your Identity Safe data.
Newbie
randy118
Posts: 3
Registered: ‎10-08-2012

Re: NIS. Firefox, and Suspicious.Cloud.7.EP

OK I tried your suggestions. NIS did not find anything. Malwarebytes did find some spyware (PUP.Spyware.MarketScore) and also some other threat in System Volume Information I think. Restart and same problem. Here is the details for Suspicious.Cloud.7.EP:

 

Full Path: Not Available
____________________________
____________________________
On computers as of Not Available
Last Used 9/28/2012 at 4:02:22 AM
Startup Item No
Launched No
____________________________
____________________________
Unknown
Number of users in the Norton Community that have used this file: Unknown
____________________________
Unknown
This file release is currently not known.
____________________________
High
This file risk is high.
____________________________
Threat Details
Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.
____________________________

____________________________
File Actions
File: c:\WINDOWS\system32\chkekfax.dll
No fix attempted
Avg. Resource Usage:UnknownAvg. CPU Usage:UnknownAvg. Memory Usage:Unknown
____________________________
File Thumbprint - SHA:
Not Available
____________________________
File Thumbprint - MD5:
Not Available
____________________________

 

Seems to pop up on either Firefox or IE. Any other suggestions?

Bot Obliterator
Quads
Posts: 16,541
Registered: ‎07-21-2008

Re: NIS. Firefox, and Suspicious.Cloud.7.EP

The File appears random by its name ( I think at this point)  chkekfax.dll

 

Quiads

Newbie
randy118
Posts: 3
Registered: ‎10-08-2012

Re: NIS. Firefox, and Suspicious.Cloud.7.EP

The threat name and the dll name are always the same. I really would like to resolve this issue.

It started right after I installed the lates version of NIS. If I cannot resolve it, is there at least a way

to stop seeing all the notifications. Can someone please help me?

Thanks

Newbie
raycountysb40td
Posts: 1
Registered: ‎11-08-2012

Re: NIS. Firefox, and Suspicious.Cloud.7.EP

I am having the exact same problem.  Please let me know if you get this resolved.  I would llke to also resolve it.  Anyone out there that can help this would be awesome.

Thanks