06-16-2011 01:58 AM
I'm back as promised with regard to http://community.norton.com/t5/Norton-Internet-Sec
Yesterday I renewed my NIS 2010 subscription using the English NIS 2011 key. Everything went smoothly. Next I ran LiveUpdate and Norton notified me that it could not be completed, suggesting a fix - download the most recent NIS version, i.e. NIS 2011. I tried to run LiveUpdate several times, but to no avail. So I followed the advice and NIS 2011 was successfully downloaded and installed. Then I ran LiveUpdate again. Bingo - new updates were downloaded and no more problems.
It is my understanding that the Norton Update Center, seeing my new NIS 2011 key, attempted to update my NIS 2010 with some NIS 2011 updates that were not compatible with the NIS 2010 version.
I am bringing this point up because if I had renewed my NIS subscription with the Polish key I would have kept getting an annoying warning that LiveUpdate could not be completed and I am afraid that if I’d followed Norton’s advice to upgrade to NIS 2011 I would have ended up with the Polish version of it.
Thanks again to everybody.
06-16-2011 06:11 AM
please try this:
1. If you use the feature, please backup your Identity Safe data
2. Download latest Norton Internet Security installer: http://buy-download.norton.com/downloads/CLT/NIS/P
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove Norton Internet Security from Start Menu or from Control Panel -> Add or Remove programs
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton Internet Security 2011, and activate it with your old serial
9. Run Live Update until you get no new updates
10. Restore your Identity Safe data
You can check how the Norton Removal Tool works in this video.
Let us know the results.
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v126.96.36.199, Norton Utilities 16
06-16-2011 08:16 AM
Welcome to the Norton Community Forum
I would recommend a visit to your Norton account to see if it has picked up your new Englsih key. The Update Center does update you according to the product key that has been registered. You can check to see if it is registered by looking at www.mynortonaccount.com If your new key isn't showing up there, then I would contact customer support using the free chat service.
This is the link for US/Can. If you need a different location, please consult your local Symantec site for the local free chat customer support link.
You can check with them to see what language the key is tied to. When you want a diffferent language than the key language, you can always get the link from the Forum. I would stay away from the Update Center in this case. Thanks.
Success always occurs in private and failure in full view.
06-16-2011 11:42 AM
I don't think that my English is that bad but to be frank with you guys I do not understand your replies - perhaps because you did not understand my post or you didn't bother to open and read the link.