12-14-2011 10:51 AM - last edited on 12-14-2011 12:53 PM by Dave_Coleman
I received my new Toshiba Computer to replace a 7 year old HP yesterday. The Toshiba package that I bought online included one month of Norton Internet Security. Obviously the scheme is for me to order a year's coverage. Well, my problem is that I registered the Norton Internet Security program. My internet address was reguired for completion of registration. I then received a prompt to activate Norton 360. This program was valid until June 2012. When I tried to download, I received a prompt telling me that this was an older program than the Norton Internet Security and that I couldn't download. I am wondering if the system is getting confused with my old HP computer. I have Norton 360 in operation on the old computer registered to the same email address. Should I delete Norton Internet Security and load Norton 360? I don't plan to use my HP computer anymore.
12-14-2011 01:36 PM
If it were me in your position, I think I would opt to delete the NIS trial, keeping the N 360 which is licensed until June 2012. What I do not know is how you get rid of the NIS on your account. I would suggest calling Chat and explaining to them what happened and what you'd like to do. They should be able to cleanup you ccount (get rid of the trial activation) leaving just your N 360 license.
Live chat- www.norton.com/chat
Once that is cleared up, you'll have to remove the NIS (via add/remove programs or Programs & Features, run the Norton removal toll and then get a fresh download of N 360 and install it.
Once you decide what you are wanting to do and get it straight with Chat, you can come back here and get any instructions you need to accomplish whatever you decide.
12-14-2011 03:46 PM
The probable reason for the "older" message is that the AV engines in the present release of N 360 are effectively 2011 whereas your NIS is probably 2012 .... This will change when Norton 360 V6 is released and it has been in public beta testing for some time now so it should not be all that long and then you can update all your N 360s to V6 and catch up (maybe leapfrog) NIS 2012 ....
When you registered the NIS 2012 trial you did not buy a subscription and activate it did you?
If you did you can talk with CHAT about that too and either get a refund or add the time onto your N 360 subscription -- they have the tools for this.
When you used the trial NIS 2012 did you use the Identity Safe and buld up data on passwords and logins that is different to your other computers? I'm not sure if you can save that since it is 20121 and import it into N 360 V5 because of the backwards date.
You can uninstall your NIS trial using the Windows Uninstall/Remvoe Programs and then download an recent version of N360 from your MyNortonAccount and it should be OK if you have removed NIS 2012 .... if not we can give you a tool to clean up more completely.
By all means check all this out with the Norton OnLine Support as suggested.