Norton Internet Security / Norton AntiVirus

[SUBASH_PRABU Symantec Employee]

Hi Darren

     Thanks for your efforts, Please do not post any information regarding to your Norton product in public. I want you to check the product key in your Norton Account and in your Norton product, then please let us know whether both the serials are the same or not.

[Dazzling007]

Hi Subash. Thanks for your patience in all this.

I have now checked my account and serial numbers in account, and yes your thoughts are correct the serial numbers are different.......

The NIS serial no that is showing to expire in 2013 

The NIS serial number that is showing (support / about / serial No = Removed) This is my last years NIS serial number that expired in 09th April 2012, It looks as though when the update took place it reverted back to last years old settings.

How do I input all the correct NIS details  to get up and running again.

Thanks Darren 

[Edit: Removed the serial number information to conform with Participation Guidelines and Terms of Service ]

[SUBASH_PRABU Symantec Employee · Accepted solution]

Hi
Again I'm reminding you do not post serials, product keys, order numbers.

Please copy the correct product key from your Norton.Account and then click on Renew option in the Nis UI then select I have a Key or Code to enter. Then punch in the correct Product Key. You can find the product key near to your serial number in your account.

[Dazzling007]

Hi Subash, Sorry for the numbers, I thought it was all the info collated together was the problem not individual.... I now lived and learned !!. But yeh that has worked and seems so easy when you know how, and without your help I would have been at a loss so a thousand thanks from me.. 

Many Thanks and sorry's Darren.

[SUBASH_PRABU Symantec Employee]

Very Glad to hear that Darren...take care...;-)