Norton Internet Security / Norton AntiVirus

[Plankton]

Hi Mark_Kratzer:

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You wrote:

"The current installed base of XP SP3 is quite substantial.  It is hard to fathom how an SQA lab would fail to turn this up."

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I would tend to agree with you, but the real world is different than the QA lab. There are a myriad of permutations.

Hang tight.

[Mark_Kratzer]

Sorry, but I am really bugged that NIS is the only product I have whose architecture makes it impractical for me to decided when and if I update the executables.  I read this forum daily and yet the time invest in no way allows me to avoid disaster.  What's the point?

I have spent my whole evening mucking around with systems.  One was so compromised that I am restoring an image from before this zero-day patch.  And with the machine off the Internet, I am going to turn off automatic live update and pulse updates until someone figures this thing out before I let it call home to mama.  I guess old protection is better than no protection.

[mrrdfletcher]

I spent a lot of time playing around trying to isolate the problem before I was smart enough to check the forums. It seems the icon and access to NIS come available for me if I run msconfig and reboot. A subsequent reboot finds the icon gone again, but it is enough of a work-around to get me by until the techs come  up with a perm fix.

[Mark_Kratzer]

Well, this works for now.  An image restore with Automatic Live Update disabled.

<cannot seem to embed an image - oh well>

Which begs yet another design question besides the fact that program patches cannot be set to a manual mode ... why must definition updates and pulse updates be tied to software updates?

[bobie4plus]

Hi all

I had the same problems, and found that I had to uninstall & then reinstall the only problem then was to find that some of my logins were missing from the identity safe and I found that was very inconvenient.  I am hoping that this might have solved it for me but I am not sure if the problem will reappear

[johns03xb9r]

My computer started crashing randomly in the middle of the night a month ago.  I noticed that Internet Security 2009 was not running after the reboots, and it would not start when I clicked on the icon.  I rebooted several times and it still would not start.  So I updated to Internet Security 2010 and it loaded fine.  It was running fine in the sys tray and had no problems.  Then a couple nights ago the computer crashed again and now Internet Security 2010 will not autostart and will not start when I click the icon.  Nothing happens.  Any idea or places to start?  Or do I have to keep reloading this thing?  Thanks

[Plankton]

Hi Mark and others:

I had requested (twice!) that this entire thread be appended under mine:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Problem-with-NIS-2010-Windows-XP-SP3-...

This has not been done, so please monitor both threads for additional information.

Thanks.

[BobHY]

Yesterday, nothing I could do would make that icon appear (or for that matter get the NIS window to open from the Start menu). When I started the computer this morning, the icon was present. On subsequent reboots the icon was usually, but not always, present. I also found that when the NIS icon was there, sometimes the icon for PC Magazine's Startup Cop (v5) was missing. In many instances, either, but not both of the icons would be present.  

[joen]

> nothing I could do would make that icon appear

I too have been having this problem.

It turns out that it was a simple fix -- no uninstall/reinstall required.

I discovered that Windows had decided to hide the icon from the tray.

I clicked on "show icon ..."  (or whatever it was) and it now shows up all the time, like it did previously.

Not sure what caused this change.  Windows update?  NIS update to 17.5.x?

[Plankton]

Hi everyone:

This problem occurred right after the 17.5 update push (and rebooting.)

Stay tuned to this thread for further details.

Thanks.