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Contributor
BobHY
Posts: 21
Registered: ‎04-25-2009
Accepted Solution

NIS System Tray icon missing

It appears that the latest update to NIS which arrived yesterday has caused the system tray icon to vaporize.

 

Windows XP SP3

NIS 2010

 

Microsoft Security Center reports that NIS firewall and AV are running. Clicking on NIS in Programs does nothing at all.

 

I have searched back and incorporated suggested fixes proposed by a thread from last November. When I deleted the entried to the registry that had been suggested, the icon did reappear after rebooting. However on subsequent reboots it was gone again and even deleting those two entried had no effect.

 

Yesterday, the IE8 update was also installed.

 

This issue pertains only to my desktop. The notebook is operating normally.

floplot
Posts: 10,613
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: NIS System Tray icon missing

[ Edited ]

Hi BobHY

 

This seems to be a problem with some people who have xp sp3. There are a couple of threads about this. Plankton's thread is about this same problem and he and Symantec are trying to figure out the solution to the problem. I know it's no consolation, but you aren't the only one who has this problem.

 

This is the thread that I was referring to

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Problem-with-NIS-2010-Windows-XP-SP3-...

Success always occurs in private and failure in full view.




Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: NIS System Tray icon missing

I would suggest you to try to uninstall and reinstall. Download the Norton Removal Tool and run it. You can use the following link:

http://www.symantec.com/symnrt


Restart the computer and run it 2-3 times, restart the computer each time after you run it. Download NIS 2010 again from the following link and install it:

http://www.norton.com/nis10

Super Spam Squasher
Plankton
Posts: 891
Registered: ‎07-26-2009

Re: NIS System Tray icon missing

[ Edited ]

Hi BobHY:

 

Yogesh's intent is sincere, but his procedure will not resolve this problem, IMHO.

 

Please be patient while we try and isolate it. You are not alone. :smileyhappy:

 

Thanks.

      Plankton - MCSE, CSQE

     - NIS 2009 • NIS 2010 -

Windows XP • Vista • 7 • IE 8

Contributor
BobHY
Posts: 21
Registered: ‎04-25-2009

Re: NIS System Tray icon missing

Thanks for the replies. At least I'm not alone.

 

On an update a few months ago my notebook got messed up. Its exasperating! All reviews show Norton to be the best, and I've used it for many years. I've also tried other IS software over the years and had similar issues.

 

I have a 3 PC license for NIS, and am using it on 2 PCs right now. I have plans to update the desktop from XP to Win 7 shortly. I suspect that the Win 7 installation will need a third license. If I uninstall and reinstall on the XP installation, will that eat up my third license?

 

Bob

 

 

Volunteer
Vineeth
Posts: 1,658
Registered: ‎07-31-2008

Re: NIS System Tray icon missing

Hi BobHY,

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

Vineeth--

Regular Visitor
KarlS
Posts: 8
Registered: ‎01-22-2010

Re: NIS System Tray icon missing

[ Edited ]

Hi,

 

I'm also suffering from this problem, and I'm getting frustrated uninstalling and re-installing NIS 2010 on my XP Pro SP3 box (which, in all ignorance, is the only thing I could think of doing without a real tech support solution posted anywhere),...  when I recognize NIS 2010 has vaporized off the taskbar and none of the remaining NIS 2010 entries in Startup do anything. I didn't see it mentioned previously on this thread, but my indication NIS 2010 has gone away is I usually notice a new NIS 2010 icon on my desktop that does zero when I double-click it. NIS 2010 has now gone missing after the last two Windows Updates.

 

Thanks for working on this one. I really don't enjoy flying the big scary outside world without a parachute. :smileyindifferent:

 

I've subscribed to this thread, so I'll try to keep an eye out for a speedy resolution.

 

  ...Karl

"Sometimes you're the windshield, Sometimes you're the bug!"
Volunteer
Vineeth
Posts: 1,658
Registered: ‎07-31-2008

Re: NIS System Tray icon missing

Hi Karl,

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

Vineeth--

Regular Contributor
RonCzap
Posts: 44
Registered: ‎10-12-2009

Re: NIS System Tray icon missing

I have also had the System Try Icon for NIS 2010 disappear. Trying to run the program from the Start Menu does nothing. Rebooting the computer has taken care of the problem but a week ago I had to reinstall NIS to fix the problem.

NIS 2013

Windows XP Pro SP3

IE8

Super Spyware Scolder
Mark_Kratzer
Posts: 195
Registered: ‎07-05-2009

Re: NIS System Tray icon missing

I would like to report the same problem.

I have four systems running XP SP3.

Only one of the PCs has not experienced this.  Others have experienced it in various forms.

I believe it to be timing related with some relationship to processor speed and number of items in the start up.  Disabling everything in the startup appears to clear the problem (as if the installation did not complete properly).  However, for one system there are intermittent problems with NIS10 loading properly.

I also have to say that I am very dissappointed.

The current installed base of XP SP3 is quite substantial.  It is hard to fathom how an SQA lab would fail to turn this up.  Between this and SONAR2's lose cannon approach to software security, I am very dissappointed with NIS10.  I regret not chosing to stay on NIS09.