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Regular Visitor
lfe
Posts: 9
Registered: ‎09-17-2013

NIS.exe error and Manual Program Control problems

After the NIS update from 2013 to 2014 version, I'm having several issues.

 

The first is the NIS.exe error on shutdown. And the other is computer freeze when i deacivate automatic program control.

 

Same erros on both computers runing Win7x64.

 

I have unistalled 2013, and runed the Norton removable tool, and then isnstalled 2014.

 

Any suggestion?

Thanks

;)
Regular Contributor
intesec
Posts: 1,381
Registered: ‎02-11-2013

Re: NIS.exe error and Manual Program Control problems

Hi lfe

Have you or have you ever had any other security software including any trial security software on the computer including Norton?  If so what is it?  

Can you check in windows add/remove programmes, programme data and programme files for any security software that may have been bundled in a download?

 

 

ATB

 

intesec

Regular Visitor
lfe
Posts: 9
Registered: ‎09-17-2013

Re: NIS.exe error and Manual Program Control problems

No, I had only norton from 2011, but this issue happened after i installed 2014 version on both pc-s! 

 

 

 i7-6GB ram

;)
yank
Posts: 9,856
Kudos: 2,154
Solutions: 501
Registered: ‎12-02-2009

Re: NIS.exe error and Manual Program Control problems

Hi lfe,

 

Anyway we might be able to know what the exact wording of the errors are?

 

Any possibility of a screenshot? (Instructions below)

 

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/td-p/25...

Regular Visitor
lfe
Posts: 9
Registered: ‎09-17-2013

Re: NIS.exe error and Manual Program Control problems

Here is the screenshot, 

 

is saying that:"Instruction 0x68.... made a reference to memory at 0x0000.... The memory could not be read."

norton.png

;)
Contributor
iQSfX01001
Posts: 21
Registered: ‎05-16-2012

Re: NIS.exe error and Manual Program Control problems

Regular Visitor
lfe
Posts: 9
Registered: ‎09-17-2013

Re: NIS.exe error and Manual Program Control problems

Probably, but how to solve because is really annoying me! 

;)
peterweb
Posts: 8,780
Kudos: 1,370
Solutions: 342
Registered: ‎04-17-2008

Re: NIS.exe error and Manual Program Control problems

Sounds like there may have been something that did not go 100% right with the upgrade. There may be a corrupt file somewhere. If you try a reinstall using the Norton Removal and Reinstall tool, you will have a fresh installation.

 

Download the Norton Removal and Reinstall Tool from here   www.norton.com/nrnr
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Run the Norton Removal and Reinstall Tool.
Reboot.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.

 

 

 


Things happen. Export/Backup your Identity Safe data.
Regular Visitor
lfe
Posts: 9
Registered: ‎09-17-2013

Re: NIS.exe error and Manual Program Control problems

@peterweb

 

I have already done that but no luck!

;)
peterweb
Posts: 8,780
Kudos: 1,370
Solutions: 342
Registered: ‎04-17-2008

Re: NIS.exe error and Manual Program Control problems


lfe wrote:

@peterweb

 

I have already done that but no luck!


The next suggestion is to use the Norton Removal Tool which does a more thorough uninstall to remove possibly corrupted settings or files.

 

Download the Norton Removal Tool from here   www.norton.com/nrt
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Uninstall your Norton product with Windows control panel.
Reboot.
Run the Norton Removal Tool.
Reboot.
Log into your Norton Account from here   www.account.norton.com
Click on the Download button beside your current product subscription. This will download and install a preactivated copy of your product.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.

 

 

 


Things happen. Export/Backup your Identity Safe data.