04-09-2009 07:47 PM
This is my first post in this forum. I have 2 user accounts on my computer. When I do a full system scan it does not pick up cookies under both accounts. When I see that something has been resolved I check & see that the cookies it has picked up are only under my name. Then when I log onto the other account, I do a quick scan & it picks up more cookies under that account. I am set up as administrator.
Isn't a full system scan supposed to pick up cookies from all user accounts? My previous versions picked up everything in one scan. Am I missing a setting somewhere?
I have been in contact with Norton support twice. They want to connect to my computer & do an uninstall/reinstall which I can do myself. I am not comfortable with anyone connecting to my computer. Have not really been able to get an answer from them. This is also happened on my laptop so am not sure about uninstalling & reinstalling.
Could this be a bug in the software? Has anyone else had a problem like this?
Thank you very much to anyone who can help.
04-09-2009 08:48 PM
04-09-2009 08:54 PM - edited 04-09-2009 09:11 PM
Hi bgg -
If the Tracking Cookies slider is set to "remove" all these types of cookies should be detected from a Manual Scan, whether it'd be a Quick Scan or Full System Scan. It will also remove what is called "orphan" cookies.
The Tracking Cookies setting is *global* for the computer, including all of it's users and I too am curious as to why some of the cookies were not detected and removed. I recently finished a scan on one of my systems with the Tracking Cookiess slider set to "remove" and these were detected/deleted for the 3 users on that system.
Let's see if someone from Symantec could clarify this, as you mention that it is happening on another system, as well.
When you install NIS 2009 you should be logged in as Administrator for the install..
I'm sure that we will have the answer soon in this thread. Please check back.
NIS 2009, XP-SP3, Vista-SP2, IE 8
04-09-2009 09:14 PM
My cookies were removed just fine.
This could be a bug with NIS 2009 and Multiple Accounts on the same system.
NIS 2009, XP-SP3, Vista-SP2, IE 8
04-09-2009 10:38 PM
Thank you all very much for your replies.
Compumind, you said that you did a scan and it removed cookies for 3 users. But in your last reply you said it could be a bug with NIS 2009 and multiple accounts on the same system. Were these 3 users on the same computer? So it worked OK for you and you saw cookies for all the users after doing 1 scan? This is the way it was with my previous versions.
I have it set to remove cookies. When I saw that something had been picked up, I checked and thought it was strange that only my cookies were listed. That's what made me do a quick scan from the other user account. Then many more cookies were picked up under that name.
The last solution from the Symantec chat was that they wanted to access my computer to uninstall. Will someone from Symantec reply to this forum?
04-11-2009 12:12 PM
Yesterday I did full system and quick scans on 2 computers, each of which have 2 user accounts. In all the scans only the cookies that were on the user side that initiated the scan were removed. Log-on and scan on the other user account removed the cookies in that user's name. This happened regardless of which account initiated the scan. As this happened on 2 computers I did not think there was anything wrong with the installation however, because previous contact with Symantec via chat recommended uninstall, reinstall I did it on one of the computers. Then I rescanned and the same thing happened so I do not think it is anything with the installation.
Is anyone else having this problem? Is this a bug?
Any help regarding this issue would be very much appreciated. Thank you to anyone who replies.
04-11-2009 12:51 PM - edited 04-11-2009 01:07 PM
Although the setting to remove Tracking Cookies is global, it appears that the actual tracking cookie removal is "user specific". I'll try to get more information on this.
For dbrisendine's question regarding "orphaned cookies" - here is a good post by Symantec Employee dennis_lawler.
[edit: added content]
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
04-11-2009 02:07 PM
Since I don't worry about tracking cookies and set NIS to ignore I've not experienced it in NIS but it is true in Windows Disk Clean from what I remember where it only removes temp internet files etc on the user's account.
Personally I would not want it otherwise since one user's poison could be the other user's meat .....
But as suggested let's see what the programmers have to say about what it should do -- one of the improvements in 2009 for me was that the AntiSpam toolbar icon now appears for both users and not just for the first one logged in so it may be that this slipped through the gaps.
However as I say I would rather be cautious about having files removed from another user's account unless actively dangerous, which tracking cookies really are not.