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Newbie
KebeKeeb
Posts: 1
Registered: ‎08-06-2011

NIS renewal on second computer...

[ Edited ]

Hey you all, maybe you can help me out. I have norton internet security, for 3 years on my laptop. Last renewal was 08-02-2011. On the 5th i wanted to put it on anorther laptop. What happens, i get a trial verson for 15 days, and a message saying, i have already 3 comp with the new version. Thats not true. And norton only gives the opportunity, to buy a new one. But this is incorrect, i've uninstalled it and tried it again, but i got the same problem. Can someone help me out, they charged my creditcard every year automatically for $ 60,-. and renew my norton internet security, but why are they doing this, only to get more money? Please help me out. I want to install it on a second computer.

 

[edit: Clarified subject.]

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Spam Squasher
CyberLife
Posts: 563
Registered: ‎03-16-2011

Re: Renewing with a Product Key from Retail Store...

For these sort of License issues, it is better to contact the Customer Support team. They can check your account details and free up the license for you. You can contact the Chat support at:

 

https://www-secure.symantec.com/norton/support/contact/chat/norton-chat.jsp?chatexp=cs&dept=cs&pvid=...

CyberLife :)