NIS update 19.7.0.9

MellonCollie · ‎11-22-2009

...and no patch notes to be found. Grrrr!

yank · ‎12-02-2009

MellonCollie wrote:
...and no patch notes to be found. Grrrr!

It appears even Tony can not do two things at one time!

http://community.norton.com/t5/Norton-Internet-Security-Norton/Product-Update-19-7-for-Norton-Intern...

markfr · ‎09-13-2011

My NIS 2012 is still on 19.6. Guess that is because the NIS Engine update is failing to complete. Anyway to fix this WITHOUT uninstalling and reinstalling?!!!??

yank · ‎12-02-2009

markfr wrote:
My NIS 2012 is still on 19.6. Guess that is because the NIS Engine update is failing to complete. Anyway to fix this WITHOUT uninstalling and reinstalling?!!!??

Have you run manually Liveupdate (restarting as requested) as many times a s necessary for it to respond "no more updates available"?

markfr · ‎09-13-2011

Have run Manual Liveupdate MANY times. All it shows is the "NIS engine" update and maybe a Pulse or Map update. I have Re-booted also. The Pulse or Map updates complete.

twixt · ‎09-26-2011

markfr wrote:
Have run Manual Liveupdate MANY times. All it shows is the "NIS engine" update and maybe a Pulse or Map update. I have Re-booted also. The Pulse or Map updates complete.

Hi, Mark. Your local Symantec Server may not yet have all the files necessary from the main Symantec Servers for the full Engine Update Download to complete. If so, this will get fixed automatically by Symantec over the next several hours - or at most the next few days. Once all the "bits and pieces" are available on your local Symantec Server - LiveUpdate will complete the download of the "missing bits" and the Engine Update will complete.

If, after a few days, your Engine Update is still stalled - you are in a situation where the partial download of the Engine Update is incapable of performing the NIS update on your machine - but LiveUpdate is not "seeing" the Engine Update as incomplete. Thus, the final "bits and pieces" necessary for the Engine Update process to occur successfully do not get downloaded. A classic catch-22.

At that point - the full-pull using the Standard Uninstall Process from Add/Remove Programs is usually all that is required to fix the problem. Anything that empties your LiveUpdate cache - as well as updates NIS so it no longer thinks the Engine Update has been downloaded to your machine - is all that is required for the update to complete successfully. Usually, the least-painful and most-bulletproof way to get LiveUpdate "back in sync with reality" is to uninstall/reinstall.

If NIS is working properly for you - other than your inability to update to the latest Engine - make sure you select the reinstall option that preserves your NIS configuration during the reinstall procedure. Thus, you won't even have to mess with your settings after reinstall. However, do make sure you run LiveUpdate as many times as is required after the reinstall - to confirm you are completely up to date. This may require as many as 5 LiveUpdate runs - but is usually no more than 3.

Hope this helps your understanding.

huwyngr · ‎04-13-2008

markfr wrote:
My NIS 2012 is still on 19.6. Guess that is because the NIS Engine update is failing to complete. Anyway to fix this WITHOUT uninstalling and reinstalling?!!!??

I don't think that a patch with a change number that comes down through LiveUpdate is likely to be affected by the uninstall/reinstall routine so I wouldn't try that myself.

When I checked my NIS last night it had not changed although LiveUpdate had run a few minutes before; I ran a manual liveupdate and thre groups came down none of which called for a Restart in the description but the screen had the Restart now or later buttons and Restarting did give me the version change.

As said, not all servers can get updates at the same time ... you are in a region that Norton calls English Users ?

Hugh

brummie · ‎10-20-2008

Hello Hugh,

I had the same as you, after reading on the forums this morning about the update, I ran live update and non of the updated items called for restart but noticed the yellow restart options buttons showing at bottom of screen, pressed the restart button and updated that way. I have the English version of NIS 2012 but live in Cyprus, so no problems this end anyway.