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Super Spam Squasher
mo
Posts: 1,706
Registered: ‎08-18-2008

NIS2009 not responding to ..Stop a full system scan stuck on "pausing"

[ Edited ]

Hi

My NIS2009 is not responding when I went to cancel a full system scan,I am on the Admin account,I was previously on the Limited user account which also could not do( It could not even start the scan) a full system scan.When I went to log off the limited user account this pop came up with NS Appshell:Event window not responding.I finally exited the limited user account and thought I would try the full scan in the Admin account...It first showed no files being scanned ,so I thought I would cancel it and now the scan is stuck on pausing and not responding at all....is there a way to shut it off and what should I trouble shoot first??

Message Edited by mo on 06-06-2009 06:50 AM
Cheers Mo
XP home,SP3
NIS2012
Super Spam Squasher
mo
Posts: 1,706
Registered: ‎08-18-2008

Re: NIS2009 not responding to ..Stop a full system scan stuck on "pausing"

Update: Stopped it by using task manager=end process

It is working in safe mode so I am doing the full scan now.

Cheers Mo
XP home,SP3
NIS2012
Phil_D
Posts: 7,605
Topics: 205
Kudos: 2,521
Solutions: 384
Registered: ‎06-10-2008

Re: NIS2009 not responding to ..Stop a full system scan stuck on "pausing"

Hi mo,

 

When you are through with the scan, see if a One Click Support session reveals anything.

Norton Internet Security • Comcast NSS • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
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Super Spam Squasher
mo
Posts: 1,706
Registered: ‎08-18-2008

Re: NIS2009 not responding to ..Stop a full system scan stuck on "pausing"

Thanks for the suggestion,I am doing the backup Mbam scan while I am in safe mode .I will try the one click next.
Cheers Mo
XP home,SP3
NIS2012
Super Spam Squasher
mo
Posts: 1,706
Registered: ‎08-18-2008

Re: NIS2009 not responding to ..Stop a full system scan stuck on "pausing"

All safe mode scans were clean,I used oneclick it said all was ok.I went back into the limited account and tried a quick scan and it all appears to be working.Good news!
Cheers Mo
XP home,SP3
NIS2012