Norton Internet Security / Norton AntiVirus

[jch02140]

HI,

I bought a new laptop few days ago with Win7 Home Premium x64 installed by factory default and come with NIS2011 pre-installed. However, when I first started to boot my computer I got a 3043,1 error from NIS2011 and unable to turn on the sonar and intrustion detection. I try returning the computer to factory default setup but still the same error occure. What should I do?

[Phil_D Norton Fighter]

Hello jch02140 and welcome!

For the 3043,1 error, please run Live Update until you get the message: "Norton LiveUpdate finished - No updates found".

You can refer to this Symantec KB article.

Let us know how you do.

[jch02140]

Hi Phil,

I have run the Live Update and it update the product. I restart the product and run Live Update again and there are no more updates. Then I press the "Fix Now" within the NIS2011 interface but I am still getting the Sonar and intrustion detection unable to fix error after restart... Since it is a brand new laptop... I have not install anything yet...

Best Regards,

[Phil_D Norton Fighter]

Okay, the next step in the KB article is to uninstall and re-install the Norton Product.

However, before proceeding with that,

1. Can you tell us which NIS version you are running - (Support > About)
2. How many days are on your NIS subscription?
3. Do you have the activation / product key for this pre-installed version?
   (If you were asked to register NIS 2011, the key may be in your Norton Account)

[jch02140]

Hi,

1. The version of NIS2011 installed is: 18.5.0.125

2. There are 45 days remaining in my subscription

3. I don't have a product key for this pre-installed NIS2011. Could it be a limitation for OEM version?

Thanks.

[Phil_D Norton Fighter]

The OEM version should be a fully functioning product although a key may not be included.

I do not want to risk losing your remaining 45 days by suggesting the uninstall / reinstall procedure.

Instead, please contact Customer Support via Instant Online Chat at  this link.

Be sure to inform them this is a pre-installed OEM version.

Let us know how you do.

[SendOfJive Norton Fighter]

You may be able to locate your Product Key:

Locating the Product Key of your Norton OEM product