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Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009

NIS2011 tray icon gray with slash, no green check

NIS2011 latest version
Vista Home basic
laptop

I installed NIS2011 on wife's laptop from NIS2011 disc
Installation went fine, no problems. Had to run live up date several times, no problems. So installation went well.
now this laptop has not been on the internet for about 1 to 2 years, so there were LOTs of windows up dates. So i went ahead an installed the windows updates pretty much by oldest ones first. That meant that i had to do lots of restarting
Well during one period of time I noticed that the Norton icon in the system tray was grayed out with white slash mark.
BUT when I opened the norton security panel, it said secure. in green. I also have a Norton "icon" on my sidebar gadgets and that also showed green secure, dispite the system tray icon showing different.
so the desprepencies have confused me.
1. Was I not secure when the system icon tray showed gray with white slash line?
2. which gives me a true reading on if I'm secure-
system tray icon?
green secure indication on Nortonuser panel?
Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009

Re: NIS2011 tray icon gray with slash, no green check

i did look up this issue on the forums. But seemed like users with similar issues were not able to open thier norton security panel.
I was able to do this, so think my issue is a little different.

should I just uninstall/reinstall NIS2011 on the laptop?
Contributor
Ben10
Posts: 41
Registered: ‎09-30-2011

Re: NIS2011 tray icon gray with slash, no green check

Just try restarting. Sometimes the taskbar icon won't update, so a restart / logout-login fixes the problem.  Or else, switch on silent mode and switching it off.  That will force the icon to update.

Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009

Re: NIS2011 tray icon gray with slash, no green check

as I had to restart many times because of windows updates, I had to restart my PC and the tray icon was back to green with check mark
but was I unprotected when it was grayed out with white slash?

is there something wrong with the program that caused that to happen?
floplot
Posts: 10,615
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: NIS2011 tray icon gray with slash, no green check

Hello Calls

 

When the tray icon is gray with a white slash thru it, it means that the program hasn't fully finished loading up. Was there another security program on that laptop before you installed NIS 2011 on it?  If there was one, what is the other security program.? Thanks.

Success always occurs in private and failure in full view.




Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009

Re: NIS2011 tray icon gray with slash, no green check

thanks
the only other security was NAV 2009. I had removed that and ran the NRT about d months ago.

When I installed NIS2011, I had set it to early load or aggressive as they now call it. so it should have loaded first thing
should I just uninstall/reinstall to be safe?
floplot
Posts: 10,615
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: NIS2011 tray icon gray with slash, no green check

Hello Calls

 

Have you rebooted your laptop since you saw this gray icon with the slash? Please run a manual scan now and see if it finds any problems. It may be waiting for the first background tasks to get done.

Success always occurs in private and failure in full view.




SendOfJive
Posts: 10,813
Kudos: 4,861
Solutions: 780
Registered: ‎02-07-2009

Re: NIS2011 tray icon gray with slash, no green check

Hi Calls,

 

The system tray icon shows the state of your Norton Internet Security product.  The gray slash will appear when that state cannot be determined, such as happens at startup before all of the Norton components are fully loaded.  Occasionally, a glitch in the startup will cause the icon to remain in the "stateless" mode.  If rebooting fixes it, as it almost always does, then there is nothing to worry about.  A gray slash is not the same thing as the Red X, which is used to indicate when something is not working correctly.  If the icon is now green, don't give it a second thought.

Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009

Re: NIS2011 tray icon gray with slash, no green check

thanks all. So let me see if I understand this right.
if the NIS system tray icon is grey, it means that NIS is not fully loaded?
So in that state, does it mean that NIS is NOT completely protectung my system?
I have it set to early load.
I am on DSL connection, so as soon as I turn on my computer, I get connected to the internet.

1)
So if NIS is not completely loaded and Im internet connected, doesn't that make my PC compromised?
when I noticed the gray/white slash NIS system tray icon, I was already booted up for 5+ minutes.
once i noticed this, I immediately disconnected from the internet and shut dowm. upon reboot all was well

2)
so even if the NIS security panel (the one that opens when you click on the system tray NIS icon) shows secure, if the system tray icon is gray, then NIS is not really loaded?

Just concerned that the NIS program is not working right based on this incident
Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009

Re: NIS2011 tray icon gray with slash, no green check

let me also add that when I noticed the greyed out NIS icon in system tray, I can't recall if it started like that, or if it CHANGED from green check to grey