01-31-2012 12:54 AM
Basic functionality & toolbar (Mozilla) NTB (2012.5.0.140) restored.
2-page bank-style logins still botched.
Firefox 9.0.1: NIS doesn't fill either page, even if called directly from NIS-IDS. Further, each login requires "re-register this computer" as if a cookie is failing with Firefox.
MSIEx 9.0.4: no "re-register" required after first fix, but still fails to log in.
Solved! Go to Solution.
01-31-2012 03:11 AM
After LiveUpdate updated my NIS 2012 to version 188.8.131.52 this morning, I have found that Identity Safe no longer autofills the login details for some of my websites (e.g. this is one example - https://www.hsbc.co.uk/1/2/!ut/p/kcxml/04_Sj9SPyks
It doesn't happen on all such websites, just some, which happen to be my banking logins!!
This really is the worst major update I've experienced from Norton - see also the threads re the problems opening Word 2007 documents.
Is there a way that I can revert to the previous version of NIS 2012 without LiveUpdate downloading the new version every time? Perhaps you ought to withdraw 184.108.40.206 until you have fixed these problems and tested it properly.
(Windows 7 Home Premium 64-bit)
01-31-2012 09:09 AM - edited 01-31-2012 09:11 AM
This seems to duplicate what you posted in another thread where I replied with a suggestion ....
Did you mean to post twice?
02-02-2012 04:17 AM
Identity safe does not capture the data logging on this bank website: www.bancosantander.es
I submitted a bug report from the window of "reports". Is critical that Identity Safe work perfectly with bank pages, please resolve this problem as quickly as possible!
02-02-2012 08:26 AM
I have 2012 Norton Internet Security. Suddenly, Identity Safe stopped automatically logging on to two sites that it had before. The screen blinks, but will not load. Identity safe still works for other sites. I deleted the login cards for these two sites and then completed new ones but to no avail.. Any suggestions on what I might do to fix this? Thank you,
02-02-2012 08:42 AM
I'm having the exact same problem with same update and it seems to only affect the bank or credit card sites. The logins all seem to be listed properly and other sites (including this one) are being logged in properly. These are the sites I need indentity safe to work on, the others can be handled by Firefox, which by the way was just upgraded to 10.
02-02-2012 08:44 AM
Hugh, saw your post, indeed posted twice as original "topic" label is no longer apropos given new version release. Want to keep this issue alive until resolved. Have not had a moment to try your investigative step, a touch reluctant to tamper with my bank logins. /Diatom
02-02-2012 08:50 AM
Go to > NortonToolbar > Identity Safe > Report Issue
When you click on Report Issue, a website opens where you can report the details of your issue(s).
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