Norton Internet Security / Norton AntiVirus

[Diatom]

Basic functionality & toolbar (Mozilla) NTB (2012.5.0.140) restored.

2-page bank-style logins still botched.

Firefox 9.0.1:  NIS doesn't fill either page, even if called directly from NIS-IDS.  Further, each login requires "re-register this computer" as if a cookie is failing with Firefox.

MSIEx 9.0.4:  no "re-register" required after first fix, but still fails to log in.

/Diatom

[n2009user27]

After LiveUpdate updated my NIS 2012 to version 19.5.0.145 this morning, I have found that Identity Safe no longer autofills the login details for some of my websites (e.g. this is one example - https://www.hsbc.co.uk/1/2/!ut/p/kcxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4438wbJmMU7xRub6keaxRvFB_p7Q...)

It doesn't happen on all such websites, just some, which happen to be my banking logins!!

This really is the worst major update I've experienced from Norton - see also the threads re the problems opening Word 2007 documents.

Is there a way that I can revert to the previous version of NIS 2012 without LiveUpdate downloading the new version every time? Perhaps you ought to withdraw 19.5.0.145 until you have fixed these problems and tested it properly.

(Windows 7 Home Premium 64-bit)

[huwyngr Norton Fighter]

Diatom,

This seems to duplicate what you posted in another thread where I replied with a suggestion ....

Did you mean to post twice?

[Mountain_Cougar]

Hello.

Identity safe does not capture the data logging on this bank website: www.bancosantander.es

I submitted a bug report from the window of "reports".  Is critical that Identity Safe work perfectly  with bank pages, please resolve this problem as quickly as possible!

Regards

[KMBrown]

Good Day,

I have 2012 Norton Internet Security. Suddenly, Identity Safe stopped automatically logging on to two sites that it had before. The screen blinks, but will not load. Identity safe still works for other sites. I deleted the login cards for these two sites and then completed new ones but to no avail.. Any suggestions on what I might do to fix this?  Thank you,

Ken

[lsilvest]

I'm having the exact same problem with same update and it seems to only affect the bank or credit card sites.  The logins all seem to be listed properly and other sites (including this one) are being logged in properly.  These are the sites I need indentity safe to work on, the others can be handled by Firefox, which by the way was just upgraded to 10.

[Diatom]

Hugh, saw your post, indeed posted twice as original "topic" label is no longer apropos given new version release.  Want to keep this issue alive until resolved.  Have not had a moment to try your investigative step, a touch reluctant to tamper with my bank logins.  /Diatom

[mp3jo Super Virus Trouncer]

Go to > NortonToolbar > Identity Safe > Report Issue

When you click on Report Issue, a website opens where you can report the details of your issue(s).

[huwyngr Norton Fighter]

OK -- your call and quite understood.

There's certainly a lot of investigating going on!

[KMBrown]

Jo,

Did that yesterday.

K