Norton Internet Security / Norton AntiVirus

[gwm Contributor]

I am not trying to be difficult, but what I am requesting is an update.  A fix.  I have 6 computers here!  I am NOT about to be forced to do this for softeware THAT I HAVE PAID FOR.

Mark



On 1/18/2012 1:57 PM, Norton Email Support wrote:

Hello Mark,

Welcome to Norton Support.

We do have a fix for this issue but has to be done by an advanced technician. I would request you to reply to this email with the following details so that we can arrange callback to you.

• Primary Contact Number:
• Secondary Contact Number/Alternative Phone number:
• Time zone:
• Preferred callback date and time 1 and 2:
• Country & State (with Area code):

Note: Call back will occur approximately 4 hours from the time that we receive the requested information.

I look forward to your response and the opportunity to help you resolve this issue.

Thanks,

Gowri Shankar
Norton Support Representative

[jmason Regular Contributor]

gwm:

Please refer to my experiences in reinstalling NIS 2012 (following the advices here, at least TWICE) in the earlier posts of this thread.

Unless the given link lets you download a new update with the right fix (which you don't really know, I presume), you will probably just end up even angrier and more frustrated like I was, because, when the number of your entries in the firewall hits the mark AGAIN, NIS 2012 will crash AGAIN. Then, you will have to install NIS AGAIN and RE-ENTER each of the 100+ firewall entries MANUALLY. It seems to me that the prevailing logic is: Because not everybody is complaining about this problem with NIS 2012, then your system must be the cause of your problem. You just keep re-installing NIS 2012 until your system gets it right.

Regarding "Welcome to Norton Support. We do have a fix for this issue but has to be done by an advanced technician. I would request you to reply to this email with the following details so that we can arrange callback to you."

Wow! Sounds like a guru of the advanced order would like to teach the sacred mantra to you personally because it is forbidden to be exposed to the public.

[gwm Contributor]

And do this with SIX computers??????

[jmason Regular Contributor]

Yes, imagine that.

I was mad having to manually input 100+ firewall entries into ONE computer everytime I reinstalled. Now, imagine you having to do the same with SIX computers. And, apparently, there is no explicit guarantee from Symantec that the NIS 2012 you will download and install from the provided link will not show the same problem AGAIN.

I guess they consider our application of the NIS (with 100+ firewall entries) uncommon. And because there are only a handful of us voicing out the problem, we are the exceptional cases. Therefore, we have to keep reinstaling NIS 2012 until we learn our lesson and realize that Oh! The problem does not actually exist!  You can also simply choose not to add more entries into the firewall, install NIS 2011 instead, or talk to their guru-of-the-advanced-order in private.

[gwm Contributor]

"guru-of-the-advanced-order"

Why not just write the "guru-of-the-advanced-order" instructions here?

[gwm Contributor]

Another week has passed.

[yulao]

Both PC updated to the above newer version.

Dual core, Windows 7 x32 Labtop

Quad core, Windows 7 x64 Desktop

Both having the same problems after update ;

Symantec Service Framework has stopped working.... when clicking

Network -> Smartfirewall -> Program Control

What to do ???? Thanks.

[mp3jo Super Virus Trouncer]

No problems here with

Dual core, Windows 7 x32 sp1 Labtop

Dual core, Windows 7 x64 sp1 Desktop

Does your win 7 have sp1 ? 

[floplot Norton Fighter]

Hello yulao

Why do you want to click on Program Control?