Norton Internet Security / Norton AntiVirus

[Tim_Lopez Administrator]

All,

Good news! We're making some progress with this issue. I was personally able to reproduce this issue on my home and office computers after going through many different scenarios based off of all of the information on this thread. I don't think I've ever been so happy to see an error popup. 

Since I was able to reproduce the issue, this means that all the information that the Engineers would need to research the cause of the problem and figure out the proper solution would be available through those computers. 

Of course, this only applies if the issue I had is the exact same issue everyone else is having. However, the fact that I was able to reproduce this issue the exact same way on two completely different hardware configurations is very promising. The issue mostly stems from having a lot (over 120) entries in Program Control. I see the hang and then eventual crash occur after clicking "Configure" next to Program Control. The Program Control window never actually comes up for me. Like many others here, the crash shows that it's related to SymHTML.DLL in the Event Viewer. 

Now that we're able to see what's going on, we'll work hard to get this issue fixed as soon as we can. It's important to note that we not only have to research and correct the issue, but that we'll also have to thoroughly test to make sure that it works properly and doesn't introduce any other issues. 

I don't have an ETA for when this will be fixed, but believe me that we're taking this issue very seriously and want it fixed as soon as we possibly can. 

[jmason Regular Contributor]

It's good news indeed for all of us here. Especially, knowing that many of us here are not the only ones seeing the flying saucer or the ghost. There might be light at the end of the tunnel.

[Tim_Lopez Administrator]

Hello jmason,

Don't worry, I've got all the fuel I need to make sure that light at the end of the tunnel doesn't go out and only get's brighter. Let's just hope it's not the flying saucer beaming us up! 

[gwm Contributor]

"I see the hang and then eventual crash occur after clicking "Configure" next to Program Control. The Program Control window never actually comes up for me. Like many others here, the crash shows that it's related to SymHTML.DLL in the Event Viewer."

Fantastic!!  That is it exactly.

[hkoerner]

great to hear this. I hope whatever fix is made, it will also go through to 360 v6. thanks again.

[Tim_Lopez Administrator]

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gwm wrote:

"I see the hang and then eventual crash occur after clicking "Configure" next to Program Control. The Program Control window never actually comes up for me. Like many others here, the crash shows that it's related to SymHTML.DLL in the Event Viewer."

Fantastic!!  That is it exactly.

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Awesome! Oddly, that makes me really happy to hear! I'll be even more happy when this issue is resolved. We're getting somewhere now. 

[AstroMax]

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Tim_Lopez wrote:

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Awesome! Oddly, that makes me really happy to hear! I'll be even more happy when this issue is resolved. We're getting somewhere now. 

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Good news! Now I know I was not stupid....

I am ready to be a guinea pig, if needed.

[colmor]

Hi Tim,

thanks for sticking with the problem.  I hope you didn't think we were hassling you! 

Waiting with baited breath,

Colin (enjoying an unexpected warm February in Scotland!)

[legen-dary]

As advised by one of the moderators here, I have given details of error below. Problem signature: Problem Event Name: APPCRASH Application Name: ccSvcHst.exe Application Version: 11.2.0.9 Application Timestamp: 4ed5768a Fault Module Name: SYMHTML.DLL Fault Module Version: 6.5.0.23 Fault Module Timestamp: 4ee5934c Exception Code: c0000005 Exception Offset: 00025b27 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 I hope you find this useful and will help you find a proper solution soon.

[BullSpit]

Here is hoping it addresses the issue in N360 6.0 as well.