Norton Internet Security / Norton AntiVirus

[SendOfJive Norton Fighter]

HI graemeg,

Are you also experiencing this problem?  So far, there has been only this one report of the issue.  Most users do not add programs to the Program Control list, and if they do, it would be unusual for them to add as many as the OP in this thread has done.

[Bloop1000]

I too am having the same problem. Have reported this in another thread. As soon as I try to change a programs access I get the same error and NIS quits

[SendOfJive Norton Fighter]

The two threads concerning this issue have been brought to Symantec's attention. 

[jmason Regular Contributor]

I have been using NIS 2011 again. I have a lot more firewall entries than before but not a single problem with the current setup. NIS 2011 "feels" relatively lighter and smoother to operate. The irony is I was given two packages of NIS 2012 this December. Well, well...

[Tony_Weiss Administrator]

For those of you who are still experiencing this problem, please contact me (my email address is on my profile) if you're willing to gather some info for us. Thanks.

[gwm Contributor]

Version: 19.2.0.10
Serial Number: XXXXXXXXXXXX
End Point ID: {E5AF7187-81B3-11E0-9D03-F46D0421C116}
Current SKU: 21069867
Family SKU: 20985775
Media SKU: 21171898

Wn7 pro 64

Asus MB 8 gig ram core i7

Primary C & E  ssd 120gb sata 3  (D being blu-ray burner)

2 hd spinners 1tb each 10,000rpm sata3

Execution:

Open, then

>settings>network>smart firewall>program control>configure>add>select All Files>Select a anyname.dll>make chioce

Result:

Choice Box Close Program, Then Pop Up Check for Solutions.

Result:  Norton Stops.  Reboot Required.

Problem Occurs if target app is running or not.

Problem Signiture:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    ccSvcHst.exe
  Application Version:    11.1.0.16
  Application Timestamp:    4e42d638
  Fault Module Name:    SYMHTML.DLL
  Fault Module Version:    6.1.0.4
  Fault Module Timestamp:    4e269ff2
  Exception Code:    c0000005
  Exception Offset:    0012223a
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

I always have and always will configure my firewall manually.

And NO, with well over 175 enties in each of 5 or 6 machines.  No.  I did not pay good money to spend that amount of MY TIME "reverting" to a previous version.

Solution requested.

Thank You!!

Reason for Edit:

Spelling Error

[gwm Contributor]

Here is the response I got TODAY!:

Hello Mark,

Thank you for contacting Norton support.

I understand from your email that your Norton Internet Security program crashes, while selecting a DLL file. I apologize for the inconvenience this has caused.

I can certainly understand your concern and I will do my best to assist you.

This issue may occur if the some of the Norton files have been corrupted.

According to our records, you have the following Norton program registered:

Product Name: Norton Internet Security

Exp Date: 4/4/2013

Product Key: XXXXXXXXXXXXXXXXXXXX

You have 444 days of remaining subscription on your Norton program.

Your Norton Internet Security program can be used on a maximum of three computers.

To resolve the issue, we have to uninstall your Norton program and reinstall Norton Internet Security 2012.

Please follow the steps mentioned below to download and install Norton Internet Security 2012:

1. Download the Norton Product

- Please click on the link below to download the product

www.norton.com/nis12

Note: If you are unable to click on the link, I request you to copy and paste the link in Internet Explorer

- Once you click on the link above, please select the "Save" on the NIS-ESD-19-1-0-28-EN.exe file download window.

- Select desktop as the location to save the file.

2. Run the Norton Removal Tool

- Please click on the following link and run the Removal Tool

http://www.symantec.com/nrt

Note: The Norton Removal Tool uninstalls all Norton 2011/2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.

Running the Norton Removal tool will remove the remnants of the Norton program files and the unneeded registry entries which helps in smoother installation.

-If you are using Norton Ghost follow the below mentioned instructions to remove the product from Add/Remove Programs

-Click on the Start button->Control Panel->Add/Remove Programs and remove existing Norton and restart the computer.

3. Steps to install the Product

- Double click on the NIS-ESD-19-1-0-28-EN.exe icon on your desktop. This will commence the uninstallation of older version of Norton program.

- Once the uninstallation completes, you will be required to restart the computer.

- Once you restart the computer, the Norton Internet Security 2012 installation will commence automatically, if not please double click on the NIS-ESD-19-1-0-28-EN.exe icon on your desktop, which will automatically install Norton Internet Security 2012.

4. Steps to Activate the Product

• Open Norton product

• In the bottom-right corner, click Activate Now/Renew

• Click Enter a Subscription renewal code or Product key

• Product key:XXXXXXXXXXXXXXXXXXXX

• Click DONE

5. Click on Run Live update and update the Virus definitions.

If you require any additional assistance, please contact us and we will be happy to assist you. Please do not change the subject line while replying to this email.

Thanks,

Balaji Anand
Norton Support Representative

[Tony_Weiss Administrator]

Thanks for the great info, Mark. Our team is checking out your info right now. I've sent you a reply email as well. We will let you know if we need further information. Thanks again for all your help.

[gwm Contributor]

Excellent!!

Thank YOU.

[gwm Contributor]

"Hello Mark,

Welcome to Norton Support.

I wish to inform you that the issue is a know one and normally gets resolved by reinstalling. Since you have issues in this we can have this escalated to our supervisor and arrange a call back to fix this issue for you. I would request you to reply to this email with the following details so that we can arrange callback to you.

Primary Contact Number:

Secondary Contact Number/Alternative Phone number:

Time zone:

Preferred callback date and time 1 and 2:

Country & State (with Area code):

Note: Call back will occur approximately 4 hours from the time that we receive the requested information.

I look forward to your response and the opportunity to help you resolve this issue.

Thanks,

Kowrishankar Ravindra Babu
Norton Support Representative"

And, as we know, reinstalling does not fix this issue.  Will someone from the right hand please tell the left hand this??