Norton Internet Security / Norton AntiVirus

[rlmars13]

My original acount is messed up-can't login.

Can anyone\e supply an e-mail address- so I can contact the right folks to fix this problem?

Already sent Tony Weiss a private message. Is this sufficient?

Thanks

[dickevans Super RootKit Eradicator]

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rlmars13 wrote:

My original acount is messed up-can't login.

Can anyone\e supply an e-mail address- so I can contact the right folks to fix this problem?

Already sent Tony Weiss a private message. Is this sufficient?

Thanks

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Hi,

That should be adequate. The other possibility is to talk with the customer service folks here:  http://us.norton.com/support/contact/contact.jsp?pvid=cs

They are very good at what they do

[floplot Norton Fighter]

Hello rlmars13

Do you mean that your mynortonaccount.com is messed up and you can't log into it? Or do you mean your account to log into the Forum here?

[rlmars13]

Log in to Forums here

[RichD]

Is your problem  logging into the Forum a problem with the reCAPTCHA word verification process? Of course if you can't log into the forum right now then you won't be able to tell us, but if you eventually manage to log into the forum later on, could you tell us which part of the Forum login process produced the failure? Is your username not accepted? Is your password rejected? Is your reCAPTCHA word verification failing?

Thanks

[floplot Norton Fighter]

Hello rlmars13

Can you tell us what the problem is that you are encountering? Usually, either Tony or one of the admins should be able to help with login issues for the Forum or one of the mods I think could help also.

[rlmars13]

Wont accept password, which I know is correct, and my emai address on the account is not currenr--so I cant reset account

[RichD]

Do you remember the e-mail address which you used when you set up your forum account? When you say that "the account is not current"  what do you mean? Do you mean that the account has now been closed down by your e-mail provider, or that you no longer remember the spelling of the e-mail address that you chose?

Is your e-mail from one of the free e-mail providers like hotmail, gmail etc?

The e-mail account in question -- can you still log in and check your e-mail?  If not, then can you contact your e-mail provider to see if you can re-set your e-mail password?

[huwyngr Norton Fighter]

The easy way would be to use the Forgot password link  -- I had to do this a while back either for here or MyNortonAccount and it very quickly sent me a temporary PW which enabled me to log in and change my password.

See http://community.norton.com/t5/help/faqpage/faq-category-id/registration#registration 

Tony may be preoccupied with the Norton 360 Public Beta .....

[rlmars13]

Gee it is simple,The original e-mail address was xxxx@verizon.net, it will no longer reach me as my e-mail is now xxxx@frontier.com