Norton Internet Security / Norton AntiVirus

[Quads]

Uninstall

SuperAntispyware

malwarebytes

Quads

[RadC]

Ok, done..

[Quads]

Step 2

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe or frst64.exe and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press the Fix button just once and wait.
• The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Quads

[RadC]

Here you go, Quads..

[Quads]

Step 3. 

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix  It will be a new copy as it always gets updated.

• Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)
  
  
• Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
• Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

• If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
• When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

• If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
• If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
• If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

[RadC]

Hey Quads,

So I disabled my symantec endpoint protection before running combofix, but for some reason it was still detecting it as active. But since I had already disabled it, I let combofix run anyway.
Then when it made the log report, I didn't realize that it didn't automatically save it on the computer, so I actually closed the file without saving it.
So I guess I need to run combofix again? But before I do that I was wondering if you knew why it was detecting my antivirus as being active even though I had disabled it? Is there a different way of disabling that you know of, other than right clicking on symantec endpoint protection and choosing disable.

Thank you!

[Quads]

It should save it in the location 

C:\combofix.txt

Quads

[RadC]

Ah! Sorry, didn't realize that. But, here you go.. thanks!

[Quads]

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

Start FRST like you did in Step 1, once it starts do this,

Type the following in the edit box after "Search:" so it looks like this:

Search: services.exe

Click Search button and post the log it makes to your reply.   Called search.txt

Quads

[RadC]

Here you go..