07-25-2012 07:24 PM - edited 07-25-2012 07:41 PM
I have an Intel PC running Windows 7 Home Premium and using Norton Internet Security 220.127.116.11. I recently started getting Norton pop-ups alerting me that these viruses are being found and blocked. Recently got the Norton 5013, 3 error and followed the steps to run NP.EXE and I no longer get that error, but I'm still having problems with these viruses. I have a flash drive and can follow directions. Please help.
07-26-2012 04:33 PM - edited 07-26-2012 04:37 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Is your Windows 7 32 bit or 64 bit??
07-27-2012 12:13 AM
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
07-27-2012 10:33 PM
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously
07-28-2012 06:17 AM
The FIXLOG.TXT file is attached.
After running the FIX, I went to reboot the computer and I get a blue screen consistently. I haven't tried to fix that or do anything else.
07-29-2012 06:16 PM
It said: A problem has been detected and Windows has been shut down to prevent damage to your computer. A process or thread crucial to system operation has unexpectedly exited or been terminated.
I powered off after the BSOD and upon restarting it automatically went into System Recovery and tried to do a Startup Repair and it was able to load Windows again. Not sure what the problem was, but it seems to be resolved. I haven't seen NIS pop up about any threats so far. Does this mean I'm virus free?
I probably would have had to reload the OS if it wasn't for your assistance.
07-29-2012 06:33 PM - edited 07-29-2012 06:36 PM
Create another FRST.txt log and post to check what has happened to the bad services.exe.
First log also had C:\Windows\System32\services.exe A302BBFF2A7278C0E239EE5D471D86A9 ZeroAccess <==== ATTENTION!.