Norton Internet Security / Norton AntiVirus

[Warden30]

I keep getting this error from Norton:

Norton Internet Security
19.1.1.3
Error: 8504, 100
Windows 7 Professional
7601.17640.amd64fre.win7sp1_gdr.110622-1506
Norton Autofix Results: 0 item(s)

What is it?

[AllenM Norton Fighter]

Hi Warden30,

Did this just start happening recently, as in since yesterday?

Does this happen when clicking on Support > Get Support? If so, do you see a screen like the one in the following post?

http://community.norton.com/t5/Norton-Internet-Security-Norton/Support-Reports-quot-Installation-Fai...

If so you can check the version of the files in the post above. If you have this update and you receive the error under these conditions, then this is a known problem which Symantec is working on. It does not affect the normal operation of NIS other than this error being incorrectly reported.

Hope this helps.

Best wishes.

Allen

[RichD]

Hi Warden30,

There are some old threads on the forum for Error 8504, 100.  These posts might give you some insight into the problem.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Error-8504-100/td-p/460096

RichD