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Warden30
Posts: 7
Registered: ‎09-24-2011

New Error NIS12

I keep getting this error from Norton:

 

Norton Internet Security
19.1.1.3
Error: 8504, 100
Windows 7 Professional
7601.17640.amd64fre.win7sp1_gdr.110622-1506
Norton Autofix Results: 0 item(s)

 

What is it?

AllenM
Posts: 10,392
Topics: 227
Kudos: 2,164
Solutions: 379
Registered: ‎12-14-2008

Re: New Error NIS12

Hi Warden30,

 

Did this just start happening recently, as in since yesterday?

 

Does this happen when clicking on Support > Get Support? If so, do you see a screen like the one in the following post?

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Support-Reports-quot-Installation-Fai...

 

If so you can check the version of the files in the post above. If you have this update and you receive the error under these conditions, then this is a known problem which Symantec is working on. It does not affect the normal operation of NIS other than this error being incorrectly reported.

 

Hope this helps.

 

Best wishes.

Allen

 

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Keylogger Crusher
RichD
Posts: 302
Registered: ‎01-06-2010

Re: New Error NIS12

Hi Warden30,

 

There are some old threads on the forum for Error 8504, 100.  These posts might give you some insight into the problem.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Error-8504-100/td-p/460096

 

RichD



HP-Mini 110 -1020NR (netbook) 2GB RAM, CPU N270 @1.60GHz, Windows XP Home, SP3, NIS 2011 18.6.0.29 (installed 12h00 GMT 18-JUL-11) , FF5,IE8