05-25-2012 08:00 PM - edited 05-25-2012 08:01 PM
My Norton Internet Security expired, but I got a good deal originally and bought two of them. I now cannot find a place to enter my other product key to renew my subscription. It only gives me the option of paying by credit card when I click "Renew". I've tried uninstalling the software and reinstalling, but I get the same problem.
How do I enter a new subscription code from retail?
Solved! Go to Solution.
05-25-2012 11:39 PM
It brings me to a web page that has the option to renew, but no option for entering a code. If I select to renew, it brings me to a cart and credit card billing.
Inside the program, there is an option to "renew now" but no option to enter the key code.
05-26-2012 10:18 AM
Here's what I see in NIS 2012 when I click on Renew
Do you not see that? What version of NIS do you have isntalled? Click on Support / About and it says Version ID followed by the ID in the format nn.nn.nn.nnn where n is a number.
05-26-2012 10:49 AM - edited 05-26-2012 10:50 AM
mortal go too renew
then hit i have key or code too enter hit that link
i under line the link in red for you too see
then this will pop up go a head and copy and pass your code or key in the box
then hit next make sure you ues the same email and password that you sing up with be for and it sould show right up on your norton ACC
05-27-2012 09:43 AM
Fully understood -- it's not actually thrust out at you. At one time my memory tells me the actual box was there also with the wording just a caption ....