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Newbie
mortal888
Posts: 3
Registered: ‎05-25-2012
Accepted Solution

New Product Key from Retail, Can't Enter It

[ Edited ]

My Norton Internet Security expired, but I got a good deal originally and bought two of them.  I now cannot find a place to enter my other product key to renew my subscription.  It only gives me the option of paying by credit card when I click "Renew".  I've tried uninstalling the software and reinstalling, but I get the same problem.

 

How do I enter a new subscription code from retail?

SendOfJive
Posts: 10,757
Kudos: 4,796
Solutions: 777
Registered: ‎02-07-2009

Re: New Product Key from Retail, Can't Enter It

After you click "Renew," directly under the "Renew my subscription" button, there should be a link that reads: "I have a key or code to enter."  Click that.

Newbie
mortal888
Posts: 3
Registered: ‎05-25-2012

Re: New Product Key from Retail, Can't Enter It

It brings me to a web page that has the option to renew, but no option for entering a code.  If I select to renew, it brings me to a cart and credit card billing.

 

Inside the program, there is an option to "renew now" but no option to enter the key code.

SendOfJive
Posts: 10,757
Kudos: 4,796
Solutions: 777
Registered: ‎02-07-2009

Re: New Product Key from Retail, Can't Enter It

Are you clicking the link or the button?  You need to click the words: "I have a key or code to enter."

huwyngr
Posts: 21,628
Topics: 1,034
Kudos: 2,821
Solutions: 376
Registered: ‎04-13-2008

Re: New Product Key from Retail, Can't Enter It

Here's what I see in NIS 2012 when I click on Renew

 

capture_05262012_131609.jpg

 

 

Do you not see that? What version of NIS do you have isntalled? Click on Support / About and it says Version ID followed by the ID in the format nn.nn.nn.nnn  where n is a number.



Hugh
DavidThomas88
Posts: 885
Topics: 133
Kudos: 51
Solutions: 20
Registered: ‎12-21-2010

Re: New Product Key from Retail, Can't Enter It

[ Edited ]

hi

 

mortal  go  too renew

 

 

then hit i have key or code too enter  hit that link

 

 

photo 1

 

i under line the link in red for you too see

 

Capture2.PNG

 

 

 

then this will pop up  go a head and copy and pass  your code  or key in the box

 

 

Capture.PNG

 

 

 

 

then hit next  make sure you ues the same email  and password that you sing up with be for and it sould show  right up on your norton ACC

 

 

Newbie
mortal888
Posts: 3
Registered: ‎05-25-2012

Re: New Product Key from Retail, Can't Enter It

Thanks guys, you were right of course, I was hitting the renew "button" instead of the small link.

 

Seriously, thanks alot :smileyvery-happy:

huwyngr
Posts: 21,628
Topics: 1,034
Kudos: 2,821
Solutions: 376
Registered: ‎04-13-2008

Re: New Product Key from Retail, Can't Enter It

Fully understood -- it's not actually thrust out at you. At one time my memory tells me the actual box was there also with the wording just a caption ....



Hugh