Not what you were looking for? Ask our experts!
Reply
Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

New installation NIS 2010 wont start!

[ Edited ]

I got a NIS 2010, and the full version has never worked for me. It installs fine, but then nothing happens after "Your norton product will launch in less than 10 seconds". It just closes after a minute, and does nothing. I really love norton, but I can't get this to work!

 

 

[edit: Please do not post confidential information per the Participation Guidelines and Terms of Service.]

PapauZ
Posts: 6,790
Topics: 391
Kudos: 1,023
Solutions: 374
Registered: ‎04-08-2008

Re: New installation NIS 2010 wont start!

Do you have the latest setup package (v17.5.0.127, www.norton.com/nis10)?

And what Windows OS and Service Pack (if any)?


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.2.0.38

Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

Re: New installation NIS 2010 wont start!

Yep latest pack. Windows 7 32bit, no SP.

 

One strange thing though, when i tried to open live update, it gave some error in "/17.1.xx.xx" not the latest version...

Phil_D
Posts: 7,611
Topics: 205
Kudos: 2,525
Solutions: 384
Registered: ‎06-10-2008

Re: New installation NIS 2010 wont start!

[ Edited ]

Hello Habylab,

 

How did you uninstall this version? 

 

Did you create a disc image and then revert back to that image?

 

 

[edit: Fixed posting error.]

Norton Internet Security • Comcast NSS • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation."  Edward R. Murrow

Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

Re: New installation NIS 2010 wont start!

No I uninstalled it using Revo uninstaller, so everything gone basically.

Phil_D
Posts: 7,611
Topics: 205
Kudos: 2,525
Solutions: 384
Registered: ‎06-10-2008

Re: New installation NIS 2010 wont start!

Not necessarily.

 

Have you tried running the Norton Removal Tool a few times and then try to reinstall?

 

Norton Removal Tool here

Norton Internet Security • Comcast NSS • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation."  Edward R. Murrow

Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

Re: New installation NIS 2010 wont start!

Obviously, yes.

floplot
Posts: 10,390
Topics: 210
Kudos: 2,025
Solutions: 361
Registered: ‎04-11-2009

Re: New installation NIS 2010 wont start!

Hello Habylab

 

Do you have any other real time security programs installed? Is it possible since you don't have a working NIS 2010 that you may have some malware on your computer which is interfering with the installation of NIS 2010?

Success always occurs in private and failure in full view.




Contributor
Habylab
Posts: 49
Registered: ‎07-04-2009

Re: New installation NIS 2010 wont start!

No I had AVG before. Anyways, I tried to install it when it first came out. So straight from Beta to the final version, with norton removals etc. Thought you may have fixed it by now...

 

Got new avast now, working fine until this problem is resolved.

floplot
Posts: 10,390
Topics: 210
Kudos: 2,025
Solutions: 361
Registered: ‎04-11-2009

Re: New installation NIS 2010 wont start!

Hello Habylab

 

Did you use the AVG removal tool 2 times with reboots after each run of it? I would suggest a full scan with the free version of malwarebytes to make sure you don't have malware which is interfering with the install.  What was the problem before when you couldn't install the program?

 

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because some malware creators have large lists of sites that they block. Please be careful to down load the correct program ----the FREE version of MALWAREBYTES

(Thanks to Delph for providing the alternative site)

 

Please come back and let us know how you made out.

Success always occurs in private and failure in full view.