Not what you were looking for? Ask our experts!
Reply
Regular Visitor
sunddell4
Posts: 8
Registered: ‎05-26-2013
Accepted Solution

New update messed up my computer

I just did the update to 20.3.1.22 and it messed up my computer. I have a Toshiba 655 satellite laptop. First: as soon as I downloaded the update I opened Google earth and Google earth said it did not find a graphics card. I had just used Google earth just before the update. So I went through the helps in Google earth and they said to download the latest graphics driver and that worked, now I can view Google earth BUT then whenever I tried to open up Norton and the click on the login link in IE it would open and show in the taskbar but be invisible on the screen if I clicked it again another window would open on the Norton icon in the taskbar but would not show up on the computer screen. If I did a system restore that would put my old driver back then Google earth would not show but Norton would work again. I tried other drivers that Toshiba offered but it did the same thing. I used system restore a few times and now I have lost my previous restore points so I cannot go back to before I did the update to Norton. Also Norton is not doing the no show on the computer screen half the time and a screen comes up and says Symantec net framework has stopped working and has to close and I have to shut down IE so it will work again. Also now I cannot print anything from the internet, a window comes up and says internet explorer has stopped working. I have uninstalled Norton internet security a few times and it does not help. Has anyone else had a problem with the new update? Also just to note that I have been using computers for a long time and am very knowledgeable about them so it is not that I did not know what I was doing.  

dickevans
Posts: 12,446
Registered: ‎04-08-2008

Re: New update messed up my computer

Welcome,

Please relax, know that this isn't the end of comuting or your computer as you know it. Please shut down, take a break and then restart your computer.

Thanks

Dick
Win7x64 SP1 current NIS V21
Regular Visitor
sunddell4
Posts: 8
Registered: ‎05-26-2013

Re: New update messed up my computer

I have done that many times.

Regular Contributor
intesec
Posts: 1,381
Registered: ‎02-11-2013

Re: New update messed up my computer

Hi sunddell4

What is your operating system and computer specification?

You say update do you mean upgrade with an update to version 20.3.1.22?

Have you used the Norton removal tool or the Norton remove and reinstall tool?

Have you had any other security software on the system like a trial version of even Norton?

 

 

ATB

 

intesec

 

 

Super Spam Squasher
hvgsel
Posts: 628
Registered: ‎10-30-2008

Re: New update messed up my computer

And for now, till we know more : refrain from using system restore; it usually messes more up, than solving a problem!

W8.1 Update 1 / W7-SP1 with IE11 and FF 30, TB 24.6, NIS2013 21.3.0.12 and N360 21.3.0.12, Android 4.2 with NMS 3.8
Regular Visitor
sunddell4
Posts: 8
Registered: ‎05-26-2013

Re: New update messed up my computer

Thanks for the reply. I am running windows 7 with service pack 1, it has an intel pentium CPU B960 @2.20 GHZ, RAM 4 GB, 64 BIT, with norton update version 20.3.1.22 installed. I did use the Norton removal tool and then reinstalled norton. No other security software is on this computer. I have had this norton on my computer for over a year without a problem. I installed this same NIS on my wifes laptop (it's a dell) and she has the update version 20.3.1.22 and her computer is working good.

Regular Contributor
intesec
Posts: 1,381
Registered: ‎02-11-2013

Re: New update messed up my computer

Hi sunddell4

Thank you for the information.  To try and get your computer working again a process of elimination and checking needs to be applied.  As you have used system restore so many times this can affect many things on the system.  This is what I would do, but you are welcome to wait a while and see what other people suggest as some users are more techie than I am.

 

Backup all your personal data and your identity safe if you use it.

 

Is the computer functioning normally?  Does it boot up in the usual time?  Can you try various programmes to ensure they operate as normal?  Have you got a video DVD to try out the graphics drivers, when google earth failed may be it had gone down or a part of it had.

 

If the computers not functioning correctly, can you remove Norton using the process below.

To uninstall security software, use the windows add/remove programme, then run the NRT, then restart the computer.  Can you check you have the correct NRT there are different ones for different Norton products.  Disconnect from the internet or disable the wifi before removing Norton.

 

Then recheck the computers functionality as above.

Then repost with your results.

 

 

ATB

 

intesec

Regular Visitor
sunddell4
Posts: 8
Registered: ‎05-26-2013

Re: New update messed up my computer

Is the computer functioning normally?  Does it boot up in the usual time?  Can you try various programmes to ensure they operate as normal? YES to all 3 of those. A DVD won't play. I removed Norton the way you suggested and now google earth works and I can play a DVD now. So the Norton upgrade to 20.3.1.22 is messing up my graphics driver. But if I upgrade to the latest driver then it messes up norton as I mentioned in my first post.

Regular Contributor
intesec
Posts: 1,381
Registered: ‎02-11-2013

Re: New update messed up my computer

Hi sunddell4

Try running C cleaner it’s a useful tool for cleaning up and speeding up the computer.  It has two buttons cleaner and registry the registry button needs a registry back up before it is run don’t use the registry button yet.  You have mentioned another computer it might be wise to download it to the other computer and transfer it to the problem computer, as there is no security on the problem computer.

Then reinstall Norton and check the graphics.

 

What are you installing Norton from?

Is it a download saved on your computer?

Has the other computer got its own save downloaded copy that was downloaded separately to the problem computer?  Meaning your not sharing one download.

The reason I’m asking this is the Norton product data may be corrupt.

 

Seventh one down.  You might need this for later if you want to run the registry cleaner.

 

http://www.freewareplanet.net/registry.php?page=5

 

On the left hand pane of the c cleaner user interface there are check boxes that can be unchecked so that the files in these locations will not be deleted.

 

http://www.filehippo.com/download_ccleaner/

 

 

 

ATB

 

intesec

 

F4E
Posts: 4,124
Kudos: 838
Solutions: 187
Registered: ‎05-23-2009

Re: New update messed up my computer

[ Edited ]

sunddell4..., I'd avoid the registry side of CCleaner if I were you. I've used it for years, and it's very safe, but Windows does a pretty good job of managing the registry. Let's get you up and running, first. In fact, my advice would be to avoid registry cleaners ,period. They can do more harm, than good.

Windows 7 64 Bit Sp1 NIS V 21.5.0.19