Reply
Visitor
Stephen_P
Posts: 5
Registered: 03-08-2009
0

No Automatic Update of LiveUpdate on Macbook Pro running Bootcamp

Hi

 

No idea if there is a relationship, but the automatic pulse liveupdates work fine on my other computer which is a normal Windows XP PC. This computer is a macbook pro with windows XP installed through bootcamp. Have reinstalled twice and reformatted once. Initially Norton Internet Security 2009 works fine with the pulse updates happening every 10 minutes or so, but then a few hours later it just stops updating unless I manually run a liveupdate.

 

No viruses (clean computer straight from a reformat and fully scanned). No updates over the intervening period from Windows or anybody. Only thing I can think of that might somehow upset thingsis either the ccleaner program that I do use on occasions to clean the temp directory etc, or that Norton IS 2009 does not play nicely with the bootcamp drivers and/or system? But the use of ccleaner on the other computer running NIS 2009 has no effect - it just keeps on working properly.

 

Anybody got any experience or solutions to this problem. Norton support have so far (twice now) done nothing more than install liveupdate (that didn't work as Norton IS 2009 uses a different system when viewing msconfig>startup and administrative tools>services info. i.e. No liveupdate link shows in NIS 2009). The second attempt by Norton support just reinstalled NIS 2009 which happened to update me from 16.1.? to 16.2.0.7 but the same problem reappeared a few hours later. In other words I monitor it all for an hour or so, playing around with ccleaner, rebooting and the like and it works like a charm. Then I go away for a few hours, turning off the computer and then come back only to find it will not automatically live update anymore. Quite frustrating.

 

Regards

Stephen 

Symantec Employee
victor_k
Posts: 23
Registered: 06-25-2008
0

Re: No Automatic Update of LiveUpdate on Macbook Pro running Bootcamp

Stephen,  Here is a list of possibilities why Pulse update would not run: 1) Your computer is on a battery power.2) Network is not available or it is busy (level of traffic that would be considered as busy).3) Your computer is in a silent mode. Silent mode could be because of one or more of the following:         a) silent mode is manually turned on from the Norton Internet Security Settings UI         b) computer is in full screen mode         c) some of video applications are detected         d) some of gaming applications are detected4) System date / time is wrong. Do you have any of these conditions? Another possibility, of course could be ccleaner. Did you have any alerts from Norton related to ccleaner activity? Have you ever turned off even for a short time period Norton Product Tamper Protection (Settings UI | Miscellaneous | Product Security)? Please, reply with your comment and I will try to help you. Regards, Victor