11-05-2011 01:25 PM
Sorry to noob up the board but I have just got NIS2012 without actually knowing what it does. It was on offer...
Will it remove existing viruses? I need to clean my laptop apparently.
I use it for uni work and spell checker stopped working in word 2007. I called the freephone MS help number. After 90 minutes the lady trying to help from iYogi said I had:
Scanning Junk files and folders
515 Problems Found
Scanning registry errors
325 Problems Found
Scanning fragments on disk drive
1.80% Fragmentation Found
Scanning internet and other privacy traces
275 traces detected
And that she could use specialist tools to clean it at a cost of £109 per year! At this point I thanked her and declined...
So yeah. I don't have a clue what any of that means. I see there is a clean up tool I can buy from Norton, do I need it now I has NIS2012?
Thanks in advance
Solved! Go to Solution.
11-05-2011 01:30 PM
It sounds to me as if you called the number for a fraudulent support outfit. If Norton installed properly, you have run liveupdate until all updates have been received, and have a green check mark, your installation is fine.
You get results like you have been given by some registry checkers that are worth nothing. The best thing you did was hang up.
If you had any other security software on the machine when you installed it, there may be issues with that. Let us know.
11-05-2011 01:38 PM
You state that your computer is messed up. So, the first thing you will need is a clean computer so you can get a few tools to help you haul out all of the trash that has collected.
NIS2012 will do a lot of the work. Boot into safe mode with networking and run a full scan.
On the clean computer get a copy of Malwarebytes free scanner. It's here: http://www.malwarebytes.org/products/malwarebytes_
The third tool is the Norton Power Eraser found here: http://us.norton.com/support/DIY/index.jsp
All of your scans should be run from the safe mode to avoid the possibility of the 'nasty' being protected from elimination while running the operating system.
Hope this helps
11-05-2011 01:41 PM
iYogi is sort of a dodgy tech support site. Your Word issue is probably not related to anything you listed. Do a Google search for Word 2007 Spell Checker and you will find lots of resources for figuring out what is going on with your program and fixing it.
11-05-2011 01:43 PM
I think what I'm after is something that "cleans up your hard drive and helps protect you by deleting unnecessary files that contain personal information" and "automatically finds and fixes problems that can slow down your PC"
I don't want to buy 360 as I've just got this. Is there a different tool I can use for this? Or can I upgrade what I've got?
Thanks for your help.
11-05-2011 01:52 PM - edited 11-05-2011 01:56 PM
Basically, you are describing Snakeoil. Most PCs have registry keys and files left by old programs, etc. These are usually not an issue and you are likely to create actual system problems if you get too aggressive in deleting these sorts of things. If you are basing your statement on what iYogi told you, you need to rethink your situation. If you are having noticable performance issues, then yes, you may want to do some cleanup, but if you just have a program or two that need to be tweaked to work properly, then you do not need a system utility right now. It wouldn't hurt to run the scans that were suggested earlier, but again, what you say iYogi told you does not appear to me to be anything to be concerned about, and is probably overstated at that. Junk files? Internet traces? Those could be anything and not necessarily bad things.
11-05-2011 01:59 PM - edited 11-05-2011 02:00 PM
Programs that promise to do those things are snake oil - they don't really work.
NIS 2012 is an excellent program that protects you from malicious code, viruses and trojans and other malware. It was an great choice.
There is a free program called CCleaner which removes unnecessary files and cleans unused registry keys (in a safe way), keeping your Windows trim. It can be downloaded here.
It is pretty much you need in that area. This is a widely used, completely free, and safe program.
Programs that find "errors" and "problems" and claim that they are errors that slow your computer down like the registry example you mentioned are just exaggerating to fool people into paying for something they don't need. These "errors" aren't errors at all, but registry keys that are leftover when you uninstall programs and such. They don't really do any harm or slow anything down.
As for defragmenting, Windows has a built-in defragmenter that automatically runs on schedule and should keep fragmentation at an acceptable level without any user input. For example, that 1.8% fragmentation you mentioned is a level that is just fine and won't impact performance in any way.
11-05-2011 02:07 PM - edited 11-05-2011 02:11 PM
You don't need a registry cleaner. They are dangerous as they don't fix things, they delete things. We have had several users on the forum who "cleaned' their registry and could no longer boot. NIS is more tweakable, interferes less with your operating system, and does what it is supposed to do, which is protecting your system from malware.
I personally use Ccleaner, which is freeware if I need to run a cleaner. I know what files not to fool with, so I haven't had a problem. It is not as aggressive as some. Windows defragger works satisfactorily and does more to speed up the PC than registry tweaks. It is also safer.
Malwarebytes free version is a good cross check. Do NOT use Norton Power Eraser as an on demand scanner. It is an aggressive tool when needed, but not a safe cross check.
Malwarebytes will work in safe mode but it is designed to be used in normal mode. It is not as effective in safe mode.
11-05-2011 02:19 PM
The OP has not demonstrated any indication whatsoever that there is any malware on his system. None, nothing. Something that is scanning "Junk files and folders" is obviously false, and scare tactics. Registry errors location does not necessarily mean errors and is also, as stated above, snake oil. A 1.8 % defragmentation means that there is no issue there whatsoever. Many of us would have a higher percentage. 275 traces, of what it doesn't say, could be tracking cookies. I don't believe that NPE is indicated for tracking cookies.