07-16-2011 09:52 AM
I have Symantec Antivirus installed 184.108.40.2068 on my PC ... which is no longer receiving updates.
I purchased Norton AV, but it conflicts giving me an error message saying Symantec is installed, and I need to uninstall that.
Problem is, it is an old program that was installed a while ago, and the system administrator that would know the password, is at a company that no longer exists. I have no way to remove the Corporate Symatec Antivirus Program or access to any passwords.
Solved! Go to Solution.
07-16-2011 09:56 AM
Welcome to the Norton Community Forums
The default password for SAV is symantec. Try that as the uninstall password - most administrators don't change it.
We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
07-16-2011 10:39 AM
If mdturner's route does not work then try:
For corporate edition products please visit the STN forums at their new location: http://www.symantec.com/connect/
for more help.
If all else fails you might try the Norton OnLine Support via the CHAT route as below since they have all sorts of tools and are very helpful from all the feedback we get here.
To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the SCAN button.
You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
Please let us know how you get on ....
07-16-2011 12:32 PM
From one of mdturner's older posts, you could also try this solution if you feel comfortable going into the registry and of course backing up before making any changes you might make. This might be a 2nd thing to try if the first don't work.
Success always occurs in private and failure in full view.
07-16-2011 01:45 PM - edited 07-16-2011 01:45 PM
If you read the link posted by floplot, it says that the cleanwipe tool will remove the product without asking for a password.
The person spelled it wrong but "CleanWipe" is the Symantec version of the Norton removal tool and will remove most Symantec corporate products.