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Newbie
oscardooper
Posts: 1
Registered: ‎10-27-2010

Norton 2011 Usb modem problem

hi my problem started after i installed nis 2011 i cant connect to internet why this happens any ideas?how can i solve it?

Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: Norton 2011 Usb modem problem

To rule out modem failure, can you connect your computer to the net via another source like using the ethernet cable or wifi.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
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Norton Fighter
mdturner
Posts: 5,308
Registered: ‎04-11-2008

Re: Norton 2011 Usb modem problem


oscardooper wrote:

hi my problem started after i installed nis 2011 i cant connect to internet why this happens any ideas?how can i solve it?


Hi oscardooper

 

Welcome to the Norton Community Forums

 

Does your USB modem show correctly as a working device in Device Manager?

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

floplot
Posts: 9,952
Topics: 200
Kudos: 1,892
Solutions: 354
Registered: ‎04-11-2009

Re: Norton 2011 Usb modem problem

Hello oscardooper

 

Please try reinstallng your network card driver and see if this fixes the problem. Thanks.

Success always occurs in private and failure in full view.




SendOfJive
Posts: 9,899
Kudos: 4,190
Solutions: 706
Registered: ‎02-07-2009

Re: Norton 2011 Usb modem problem

Hi oscardooper,

 

See this Symantec Knowledge Base article to troubleshoot this issue:

 

I cannot connect to the Internet after I install Norton Internet Security 2011

delphinium
Posts: 9,680
Kudos: 2,855
Solutions: 282
Registered: ‎11-21-2008

Re: Norton 2011 Usb modem problem

There is also some kind of a peculiarity in Windows recently, possibly due to one of the updates, to do with autoplay settings.  I could not get a perfectly functional webcam to work until I unplugged it, and then plugged it in again while holding down the shift key.  This apparently will allow certain devices that are activated by other software applications to run.

 

Thank you Google!

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain